Wiwe Gqada

Provides system support including escalation processing, problem solving, and report writing. Supports mobile banking app issues and works with monitoring/analytics tools and incident management workflows.

Supported portfolio growth by establishing relationships with new clients and performing solution-based up-selling to existing clients. Used client planning and solutioning tools to understand client needs and deliver appropriate banking solutions.

Managed and grew a portfolio of business clients by identifying and implementing specialized business banking financial solutions. Prepared credit applications (business loans, credit cards, overdrafts, revolving loans) using CRM and a credit risk management system.

Handled customer complaints and provided product and service information while selling cars to qualifying clients. Managed paperwork, assisted with car finance applications, and supported vehicle preparation and debtor/admin control.

Worked in the New Accounts department by logging into the system on time and entering new customer information. Approved accounts by verifying employment and updating existing customer details.

Managed and resolved customer complaints by providing product and service information. Identified and escalated priority issues and followed up on customer calls when necessary.

Completed a Certificate in Software Development with a major in Programming and a minor in Computer Architecture.

Earned a National Diploma in Financial Management with major study in Accounting and a minor in Cost and Cost Management.

Completed Matric with majors in Accounting and Mathematics and a minor in Natural Science.