SiorferPo User
@siorferpouser
I grow B2B client accounts across digital, GameDev, and CG through retention and expansion.
ZimbabweWhat I'm looking for
I've managed 25+ B2B projects and clients at PUNCHev Group, an international Game UX/UI, 2D/3D graphics, Game Art, and animation studio. I led work from discovery and onboarding through delivery, renewals, upsell, and account growth, generating approximately $40–50K in additional revenue.
I coordinate UI/UX, 2D art, SEO/SMM, and production teams in Jira while managing client data, touchpoints, tasks, and SLAs in Bitrix24. By aligning expectations, handling objections, and reducing revision rounds from 6–7 to 2–3, I helped accelerate project delivery by 1–1.5 weeks while maintaining 90%+ CSAT.
Previously at Team Fractal, I increased key B2B client LTV by 28%, raised retention to 92%, and improved CSAT from 4.1 to 4.8/5.0. I bring full-cycle account management experience, B2B customer success practice, and a working understanding of UI/UX, 2D/3D production, marketing, and game development.
Experience
Work history, roles, and key accomplishments
Account Manager
PUNCHev Group
Jul 2025 - Jun 2026 (11 months)
Managed a portfolio of 25+ B2B projects and clients, from needs identification and onboarding to delivery and account development. Drove upsell and cross-sell initiatives, contributing approximately $40-50k in additional revenue.
Account Manager
Team Fractal
Apr 2024 - May 2025 (1 year 1 month)
Managed full-cycle B2B projects including requirements gathering, technical specifications, change management, and delivery. Increased LTV of key clients by 28% through systematic upsell and cross-sell, and improved retention to 92%.
Account Manager / Junior 2D Rig Animator
SADCATS Games
Mar 2023 - Feb 2024 (11 months)
Coordinated remote specialists, distributed tasks and technical specifications, and controlled deadlines and quality. Grew from Junior 2D Rig Animator to Account Manager with full project and client management within one year.
Education
Degrees, certifications, and relevant coursework
Нижегородский ГАСУ
Высшее полное образование, Землеустройство и кадастры
2019 - 2023
Completed higher education in Land Management and Cadastre at Nizhny Novgorod State University of Architecture and Civil Engineering.
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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