Ernest Mercy
@ernestmercy
I grow B2B revenue through consultative selling, account management, and remote client relationships.
ZimbabweWhat I'm looking for
I've managed B2B client relationships remotely, handling 50+ daily interactions while identifying upsell opportunities and expanding accounts. Using HubSpot and CRM tools, I tracked pipelines, forecast revenue, and recommended tailored solutions that increased contract value and repeat business.
In e-commerce operations, I processed 40+ daily transactions across orders, returns, and refunds while independently managing complex sales and fulfillment cycles. I strengthened loyalty through proactive follow-up and relevant product recommendations, maintaining a 95% customer satisfaction rating.
I've also supported multiple B2B clients as a freelance Virtual Business Assistant through client communication, scheduling, market research, competitor analysis, and sales prospect identification. I bring strong written and verbal communication, structured onboarding, and a focus on long-term client relationships.
Experience
Work history, roles, and key accomplishments
B2B Account Manager
Client Support Team
Jan 2023 - Dec 2024 (1 year 11 months)
Managed 50+ daily client interactions, identifying upselling opportunities and driving account expansion for B2B clients. Used HubSpot and CRM systems to track pipeline and forecast revenue, and implemented consultative selling to increase contract values and repeat business.
Sales Support Specialist
E-commerce Operations
Jan 2021 - Dec 2022 (1 year 11 months)
Processed 40+ business transactions daily, managing orders, returns, and refunds with high accuracy. Identified upselling opportunities to improve average order value and provided proactive follow-up to strengthen customer loyalty.
Virtual Business Assistant
Freelance
Jan 2019 - Dec 2019 (11 months)
Provided business support for multiple B2B clients including client communication, scheduling, and relationship management. Conducted market research, competitor analysis, and sales prospect identification to support business development.
Education
Degrees, certifications, and relevant coursework
Babcock University
Bachelor of Arts, Mass Communication
2019 - 2023
Bachelor of Arts in Mass Communication from Babcock University, completed from 2019 to 2023.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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