Open to opportunities

Simarpreet Kaur

@simarpreetkaur5

Message

I manage immigration cases, confidential records, client service, and application deadlines.

Canada

Message

What I'm looking for

I'm looking for an administrative or client-service role where I can manage confidential records, support clients, maintain accurate documentation, and meet strict deadlines in a fast-paced environment.

I've managed immigration cases and client applications at Global Steps Immigration, reviewing eligibility, researching documentation, and ensuring visitor, student, worker, permanent residence, spousal, and citizenship applications are filed on time.

Across Global Immigration and Multi Immigration Services, I've supported clients through visa, PR, PNP, work permit, citizenship, and extension applications. I conduct background checks and RCMP fingerprinting, schedule appointments, prepare files, answer client inquiries, and handle confidential records with accuracy.

My earlier work in customer service, HR, and assistant management strengthened my communication, filing, front-desk, recruitment, and stakeholder-support skills.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant/Receptionist

Current

Global Steps Immigration

Jun 2021 - Present (5 years 2 months)

Managed and reviewed immigration cases, determined applicant eligibility, and performed background checks. Provided client consultations and ensured timely filing of applications.

Case Management Regulatory Compliance Background Checks RCMP Fingerprinting Application Review

Administrative Assistant/Customer Service Representative

Global Immigration

Aug 2020 - May 2021 (9 months)

Handled customer complaints, provided guidance on immigration processes, and performed background checks. Coordinated with tech support to maintain operational efficiency.

Customer Service Complaint Resolution IT Support Coordination Background Checks RCMP Fingerprinting Appointment Scheduling Application Processing

Filing Coordinator/Administrative Assistant/CSR

Multi Immigration Services

Sep 2018 - May 2019 (8 months)

Prepared and processed paper and online files for various visa applications. Maintained client relationships and assisted with embassy interview preparation.

Presentation Skills Follow up Customer Relationship Management

Cashier/Customer Service Representative

Real Canadian Superstore

Aug 2017 - Nov 2018 (1 year 3 months)

Resolved customer complaints, processed transactions, and managed multiple self-checkout machines. Provided customer service and handled returns and exchanges.

Cash Handling Customer Service Complaint Resolution Returns Processing Front End Operations

Cashier/Customer Service Representative

The Home Depot Inc

Apr 2017 - Sep 2017 (5 months)

Operated cash register for various payment types, answered product questions, and processed refunds. Managed self-checkout machines and ensured customer satisfaction.

Cash Register Operation Customer Service Product Knowledge Refund Processing

Assistant Manager

Campus Immigration Services

Jun 2013 - May 2015 (1 year 11 months)

Collaborated with the president to generate business opportunities, counseled students, and built relationships with overseas institutions. Prepared and finalized student visa files.

Business Development Relationship Management Proposal Writing