Open to opportunities

harveer cheema

@harveercheema

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Customer-focused service professional with strong operations, banking, and retail experience.

Canada

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What I'm looking for

I am seeking a client-facing role that values strong customer relationships, operational accuracy, and opportunities to grow responsibilities in retail or financial services.

I am a customer-focused professional with experience across retail operations, banking advisory, and luxury customer service. I consistently deliver accurate cash handling, detailed administrative support, and personalized client interactions that drive repeat business.

My background includes reconciliation and reporting, CRM and Excel-based record management, telephone-based financial advising, and high-value point-of-sale transaction handling. I have been recognized for above-standard customer service and for maintaining organized, efficient work environments.

I am adaptable, reliable, and attentive to detail, fluent in English and Punjabi, and trained in first aid and food safety. I seek roles where I can apply strong client-relationship skills, operational discipline, and continuous learning to support team and company success.

Experience

Work history, roles, and key accomplishments

Current

Office & Store Operations Associate

Current

The Real Canadian Superstore

Nov 2025 - Present (2 months)

Performed daily opening and closing procedures, reconciled cash and receipts, and maintained organized apparel and office areas to support smooth store operations and audit compliance.

Cash Handling Retail Operations Merchandising Customer Service Microsoft Excel Reporting

Banking Advisor

Royal Bank of Canada

Jan 2025 - Oct 2025 (9 months)

Provided personalized financial advice and phone-based support, opened accounts, resolved transaction and PIN issues, and maintained call logs and transaction records for management review.

Customer Service Telephone Banking Excel CRM Problem Solving Compliance

Customer Experience Associate

Holt Renfrew

Nov 2023 - Jan 2025 (1 year 2 months)

Delivered high-end personalized customer service, provided product consultations, managed high-value POS transactions, and reconciled receipts to ensure transaction accuracy.

Product Knowledge CRM Merchandising

Customer Service Representative

The Brick

Nov 2021 - Nov 2023 (2 years)

Handled customer inquiries via phone, email, and in-person, processed orders, refunds, and returns in CRM, and coordinated deliveries and inventory communication across departments.