Open to opportunities

Nida jafri

@nidajafri

Message

Dynamic HR professional with over 8 years of diverse experience.

Canada

Message

What I'm looking for

I am looking for a role that values employee engagement and offers opportunities for professional growth.

I am a dynamic and results-oriented HR professional with over 8 years of diverse experience in HR management, administrative support, technical support, and community services. My proven track record in staff recruitment, payroll processing, and client management has equipped me with the skills to handle complex situations effectively. I pride myself on my multilingual abilities and strong organizational and communication skills, which allow me to provide exceptional service in various environments.

Throughout my career, I have successfully developed and implemented HR strategies that improve employee engagement and retention. My experience includes managing payroll, conducting interviews, and resolving day-to-day administrative issues. I have a strong commitment to promoting a positive work environment and ensuring compliance with workplace health and safety regulations. I am always eager to learn and adapt, continuously researching industry trends to inform compensation and performance strategies.

Experience

Work history, roles, and key accomplishments

HR Manager

Saafi Cleaning Services

Jan 2021 - Aug 2024 (3 years 7 months)

Recruited and onboarded staff, ensuring a smooth hiring process. Processed payroll and managed employee records, resolving day-to-day administrative and personnel issues.

Recruitment Onboarding Payroll Processing Employee Relations Policy Implementation Talent Acquisition Workforce Planning Employee Engagement Conflict Resolution

Administrative Assistant/Receptionist

Coldwell Banker

Jun 2018 - Dec 2021 (3 years 6 months)

Updated client listings and scheduled property viewings, assisting real estate agents with sales and client interactions. Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Administrative Support Scheduling Data Management Customer Service Communication Document Management Travel Coordination Expense Reporting

Information and Referral Specialist

VHA Home HealthCare

Jan 2015 - Jan 2016 (1 year)

Managed volunteer training and provided ongoing support, advising clients on community resources and making appropriate referrals. Maintained detailed records of all patient referrals and processed incoming referral requests.

Referrals Patient Support Data Entry Communication Problem Solving

Inbound Technical Support

Innovative Vision Marketing Inc

Jan 2014 - Jan 2015 (1 year)

Delivered technical assistance and resolved issues for Kobo customers, handling a high volume of calls and emails. Managed customer inquiries, complaints, and billing questions, assisting with troubleshooting computer hardware and software issues.

Technical Support Troubleshooting Customer Service Email Support Billing Communication

Intake Worker

ACSA

Jan 2014 - Jan 2015 (1 year)

Maintained detailed client case histories and prepared reports, providing information about available community resources and events. Advocated for client rights and conducted daily surveys to assess needs.

Report Preparation Data Collection Communication Problem Solving Survey Design

Market Researcher

Numeris Canada, Consumer Contact

Jan 2009 - Jan 2014 (5 years)

Identified business development opportunities and managed client accounts, conducting sales presentations and providing service solutions. Employed a needs-based sales approach to ensure customer satisfaction.

Market Research Business Development Client Management Sales Presentations Customer Satisfaction Data Analysis Communication Relationship Building Strategic Planning

Community Services Worker

AWIC

Jan 2012 - Dec 2012 (11 months)

Interviewed clients to assess their needs and determine appropriate services, organizing and planning activities for seniors. Provided translation services in Urdu/Hindi and Punjabi to assist with document completion.

Translation Community Engagement Communication Documentation

Education

Degrees, certifications, and relevant coursework

York University

Bachelors of Business Administration, Business

Studied business administration principles and practices at York University in Toronto, ON. Focused on developing skills relevant to business operations and management.