Simran Sembhi

I am a dedicated and customer-focused professional with a strong background in administrative coordination and customer service. My experience has equipped me with the skills to enhance client satisfaction through effective problem resolution, clear communication, and meticulous attention to detail. I hold a Bachelor’s in Commerce from Panjab University and an advanced diploma in Computer Based Accounting, which have provided me with a solid foundation in financial management and administrative proficiency.

Throughout my career, I have consistently demonstrated my ability to deliver exceptional customer experiences. As a Customer Service Representative at Shoppers Drug Mart in Canada, I processed transactions efficiently and ensured a positive shopping experience for all customers. My previous role at Airtel in India allowed me to resolve 95% of customer issues on the first call, significantly improving customer satisfaction scores. I also led process improvement initiatives that enhanced service delivery and reduced call handling time, showcasing my commitment to operational excellence.

In addition to my customer service expertise, I have a proven track record in administrative coordination. At Brilliant Tutorials, I streamlined administrative tasks, resulting in a 15% increase in efficiency. I managed financial operations, including budgeting and invoicing, while fostering positive client relationships through effective communication. I am eager to leverage my skills and experience as a Customer Experience Associate to contribute to exceptional customer experiences and operational excellence.