Open to opportunities

Domenico Esposito

@domenicoesposito1

Message

I am an experienced customer service representative fluent in English, Spanish, Italian, and Portuguese.

Italy

Message

What I'm looking for

I seek a customer-facing role where I can apply multilingual support and CRM expertise, solve complex issues, collaborate across teams, and grow into leadership within a customer-centric, inclusive company.

I am a customer service professional with extensive multilingual experience supporting English, Spanish, Italian and Portuguese speakers across e-commerce and travel industries. I deliver empathetic, efficient solutions while managing high-volume inquiries via phone, email and chat.

I have managed pre- and post-sale customer inquiries and ticket workflows on platforms such as Gorgias and Shopify, coordinated with warehouses on stock levels, and handled Trustpilot review responses and website updates to protect brand reputation.

My background includes order entry, RMA processing, refunds and escalations, and working directly with account and logistics teams to resolve complex cases. I consistently apply strong product knowledge and problem-solving skills to reduce friction and improve customer retention.

I hold a degree in law and a professional certification in legal and commercial translation, complemented by C2-level English proficiency. I am motivated by roles that let me combine CRM expertise, multilingual support and continuous improvement to drive measurable customer experience gains.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Linenbundle Ltd

Jan 2020 - May 2025 (5 years 4 months)

Managed pre- and post-sale customer inquiries via Gorgias and Shopify, processing orders, returns and warranties and handling Trustpilot reviews to improve resolution and order tracking.

Gorgias Shopify CRM Management Order Management Inventory Coordination Trustpilot

Customer Service Administrator

Lifeplus Europe Ltd

Jan 2015 - Dec 2019 (4 years 11 months)

Handled inbound and outbound calls, order entry, shipping and RMA processing while escalating reimbursements to maintain customer satisfaction and timely delivery tracking.

Outbound Calling Order Processing Escalation Management Shipping & Logistics Product Knowledge Customer Relations

Customer Service Guest Executive

Booking.com

Dec 2010 - Jul 2014 (3 years 7 months)

Resolved reservations, payments, overbooking and complaint issues via phone, email and chat for global customers and partners, supporting hotels and reducing cancellations.

Reserving Overbooking Management Email Support Chat Support Phone Support

Customer Service Agent

Sitel

May 2008 - Apr 2010 (1 year 11 months)

Resolved host and guest issues on the Airbnb platform via phone, email and chat, handling refunds, rebookings and technical site support to improve issue resolution.

Airbnb Platform Support Phone Support Email Support Chat Support Technical Support

Education

Degrees, certifications, and relevant coursework

School of Interpreters and Translators in Pescara

Professional certification in legal and commercial translation, Translation

Obtained a professional certification in legal and commercial translation (Italian-English) from the School of Interpreters and Translators in Pescara in October 2016.