Marius Enache
@mariusenache
Experienced Customer Service Specialist with a track record in operational excellence.
ItalyWhat I'm looking for
I am a results-driven Customer Service Specialist with a proven track record in elevating operational excellence for e-commerce catalogs and content. Throughout my career, I have demonstrated expertise in creating innovative procedures to minimize costs and maximize profits. I excel in business and process optimization, combining practical business knowledge with effective communication skills. I am recognized for my critical thinking and ability to consistently identify improvement areas. I am a natural problem solver, always developing new solutions and strategies.
With excellent interpersonal skills, I foster trusting relationships with internal and external stakeholders. I am fluent in English and Romanian, with a solid understanding of Italian. I thrive in multicultural environments and excel in globally distributed teams.
Experience
Catalog Associate
Amazon
Mar 2015 - Oct 2017 (2 years 7 months)
Populated and proposed content for the product catalogs on the Amazon websites, enhancing product visibility and customer experience. Coordinated with vendors and manufacturers to ensure smooth data flow, optimizing supply chain operations. Monitored, identified, and fixed catalog errors, maintaining company’s standards of accuracy and quality. Troubleshot and analyzed information received from re
Data Entry Operator
Five SRL
Jan 2014 - Mar 2015 (1 year 2 months)
Maintained accurate and updated customer information across various communication channels such as website or internal database. Supported sales department with tailored reports based on clients’ needs, enabling data-driven decision making. Handled customer requirements while performing database processing and operating activities, ensuring customer satisfaction. Developed targeted advertising sal
Customer Service Specialist
Amazon
Results-driven Customer Service Specialist with a proven track record in elevating operational excellence for e-commerce catalogs and content. Demonstrates expertise in creating innovative procedures to minimize costs and maximize profits. Adept at business and process optimization, blending practical business knowledge with effective communication skills. Recognized for critical thinking and cons
Senior Catalog Associate
Amazon
Oct 2017 - Jun 2022 (4 years 8 months)
Spearheaded operations reporting within the team on a weekly and monthly basis. Managed headcount allocation and quality audit process within the Flex IT team, ensuring optimal resource utilization. Identified improvement areas and developed innovative solutions and projects, driving process optimization. Mentored and guided new associates, fostering their professional growth and career developmen
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