Valentina Di Silvio
@valentinadisilvio
Experienced customer service manager with a decade of expertise.
What I'm looking for
With over ten years of experience in remote customer assistance, I have honed my skills in managing orders and providing post-sales support. My role as a Customer Service Manager at Koinè S.R.L. has equipped me with the ability to handle customer inquiries, resolve complaints, and ensure satisfaction through effective problem-solving.
I thrive in fast-paced environments and have developed a strong capacity to work under pressure. My proactive approach and determination to achieve goals have allowed me to excel in challenging situations. I am now seeking a new opportunity in a back-office role where I can apply my extensive experience and contribute significantly to organizational objectives.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Koinè S.R.L.
Jan 2009 - Present (16 years 5 months)
Managed various forms of customer assistance concerning sold products and offered services. Efficiently utilized management procedures for customer support and handled complaint resolution.
Food and Beverage
Vari Locali
Jan 2000 - Jan 2005 (5 years)
Managed the entire pizzeria and bar departments, including order and supplier management. Worked as a bartender in nightclubs.
Education
Degrees, certifications, and relevant coursework
Liceo Classico Tito Livio
Diploma, Classical Studies
Completed classical studies, focusing on humanities, literature, and philosophy. Developed strong analytical and critical thinking skills.
Availability
Location
Authorized to work in
Job categories
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