VS
Open to opportunities

Valentina Di Silvio

@valentinadisilvio

Experienced customer service manager with a decade of expertise.

Italy
Message

What I'm looking for

I am looking for a back-office role that allows me to leverage my customer service expertise and contribute to team success.

With over ten years of experience in remote customer assistance, I have honed my skills in managing orders and providing post-sales support. My role as a Customer Service Manager at Koinè S.R.L. has equipped me with the ability to handle customer inquiries, resolve complaints, and ensure satisfaction through effective problem-solving.

I thrive in fast-paced environments and have developed a strong capacity to work under pressure. My proactive approach and determination to achieve goals have allowed me to excel in challenging situations. I am now seeking a new opportunity in a back-office role where I can apply my extensive experience and contribute significantly to organizational objectives.

Experience

Work history, roles, and key accomplishments

KS
Current

Customer Service Manager

Koinè S.R.L.

Jan 2009 - Present (16 years 5 months)

Managed various forms of customer assistance concerning sold products and offered services. Efficiently utilized management procedures for customer support and handled complaint resolution.

Education

Degrees, certifications, and relevant coursework

LL

Liceo Classico Tito Livio

Diploma, Classical Studies

Completed classical studies, focusing on humanities, literature, and philosophy. Developed strong analytical and critical thinking skills.

Tech stack

Software and tools used professionally

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