At STAR REALTY ADVISORS, INC., I manage client relationships through the real estate transaction lifecycle, coordinating communications, documentation, appointments, and follow-ups. My proactive communication and follow-through contributed to a 100% successful closing rate.
At MORGUARD CORPORATION, I supported prospective and current residents, handled 30+ monthly inquiries, and coordinated property tours. My communication and needs-based guidance converted 80% of prospects into qualified applicants.
At SEÑOR COLOMBIA, I generated qualified leads for digital marketing services, held discovery conversations, and maintained prospect pipelines and CRM records.
At CATCH OF THE DAY RESTAURANT, I oversaw daily operations, supervised and trained a team of up to 20, and improved customer satisfaction by 30% through proactive service improvements. I provide customer support in English and Spanish and use tools including HubSpot, Apollo, Microsoft Office, and Google Workspace.
