I'm seeking a company that values longevity, growth, and employee well-being. I believe in fostering a culture where employees feel heard, valued, and trusted, with flexibility in the workplace. It's crucial to me to join a team that encourages collaboration, innovation, and personal development.
SGLooking for a job
Sabrina Gonzales
@ssanchez190
Experienced in customer service & account management, seeking to contribute to excellence.
United StatesWhat I'm looking for
Dedicated professional with extensive experience in healthcare, customer service, and account management. Renowned for exceptional organizational skills and a proactive approach. Skilled in driving success and efficiency through meticulous attention to detail. Proficient in bilingual Spanish and adept at cross-functional collaboration. Seeking a challenging role to contribute to operational excellence and customer success.
Experience
EICurrent
Account Specialist
Essex Property Trust, Inc.
Jun 2022 - Present (1 year 11 months)
Managed a 2,000-account portfolio, streamlining operations with software tools. Reduced delinquency by 28% in two quarters through effective follow-up. Resolved 95% of clerical issues, increasing team productivity by 20%. Increased completion rate of Deposit Accounting Move Out Statements by 10%, consistently generating 11 statements daily. Excelled in communication to ensure customer satisfaction
EIAccounts Payable
Essex Property Trust, Inc.
Dec 2021 - Jun 2022 (6 months)
Documented over 90 invoice discrepancies for audit compliance, reducing errors by 23% in a quarter. Streamlined the refund process, cutting turnaround time by 30%. Improved vendor payment accuracy by 25%, boosting financial operations. Facilitated smoother invoice processing through proactive communication with properties.
EIMulti-site Assistant Property Manager
Essex Property Trust, Inc.
Oct 2019 - Dec 2021 (2 years 2 months)
Managed 277 accounts with CRM software, boosting lead-to-lease conversion by 80%, earning the 2019 Star Leaser 75+ Award. Improved rent collection, increasing financial performance by 46%. Reduced move-out disputes through clear communication. Enhanced tenant retention by building strong resident relationships. Supervised new leads and implemented management strategies.
EIMulti-site Leasing Specialist
Essex Property Trust, Inc.
Feb 2018 - Oct 2019 (1 year 8 months)
Managed multi-site portfolios, ensuring accurate records and efficient operations. Awarded Rookie of the Year 2018 for exceptional onsite project management, enhancing team effectiveness. Maintained a 95% customer satisfaction rate, leading to a 20% increase in lease renewals and referrals. Completed Assistant Manager training early, boosting morale and productivity.
Tech stack
Learn about the tools and technologies that Sabrina likes to use.
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
70k-140k USD
Social media
Job categories
Skills
LeadershipBilingualismOrganizational SkillsTeam LeadershipConflict ResolutionSalesCommunicationCustomer SuccessCustomer ServiceCustomer SupportAccount ManagementCRMExcelCommunication SkillsNegotiationProblem SolvingWindowsDocumentationCustomer ExperienceRelationship BuildingGoogle SheetsData ManagementCanvaMicrosoft WordCustomer RetentionCRM SystemsBookkeepingCollectionsData EntryData IntegrityAuditingCustomer CareCustomer AdvocacyTime Management
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