Open to opportunities

Silayan Rose

@silayanrose

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Customer service professional with a passion for content moderation.

Philippines

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive and innovative environment, where I can continue to grow and contribute positively to the team.

My name is Silayan Rose, and I am a dedicated customer service professional with over six years of experience in various customer-facing roles. Currently, I work as a Content Moderator at Taskus, where I am responsible for maintaining a safe and respectful online environment by reviewing user-generated content. My role requires a keen eye for detail and a commitment to upholding community guidelines, ensuring that users can engage in a positive online space.

Prior to my current position, I have honed my skills in customer service through roles at Accenture, Cognizant, and Teleperformance, where I provided support across different sectors, including retail, travel, and technology. My experience has equipped me with the ability to adapt quickly to new challenges and deliver exceptional service to customers. I am passionate about problem-solving and thrive in dynamic environments where I can contribute to a team's success.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

Taskus Chateu Ridiculous

Apr 2024 - Present (1 year 3 months)

Responsible for maintaining a safe and respectful online environment by reviewing user-generated content. Removed any material that violated established guidelines and policies.

Content Moderation Online Safety User Generated Content

Customer Service Representative

Accenture Inc.

Jan 2023 - Present (2 years 6 months)

Provided customer support through chat and email channels, utilizing Salesforce for interactions and record maintenance. Offered technical support for broadband, cable, and telephone services using Citrix tools, and assisted business customers with inquiries and billing issues using Dise.

Customer Service Salesforce Technical Support Citrix Chat Support Email Support Troubleshooting

Customer Service Representative

Cognizant Technology Solutions Philippines

Aug 2022 - Present (2 years 11 months)

Assisted customers with inquiries, orders, and returns for retail-related issues via phone and email. Utilized Salesforce to manage customer interactions and track cases efficiently.

Customer Service Salesforce Phone Support Email Support Order Management

Customer Service Representative

Teleperformance Philippines

May 2021 - Present (4 years 2 months)

Provided customer support via chat platforms for travel-related inquiries and issues. Assisted customers with flight, hotel, and car rental bookings using GDS and resolved reservation and travel-related matters.

Customer Support Chat Support Troubleshooting

Customer Care Staff in EO Executive Optical

Worksavers Personel Services Inc.

Jan 2020 - Present (5 years 6 months)

Assisted customers with inquiries, concerns, and requests related to eyewear products and services. Collaborated with optometrists to schedule appointments and assist in eye examinations.

Customer Care Scheduling Product Knowledge

Sales Clerk

Mandurriao Star Inc. SM San Lazaro

Aug 2019 - Present (5 years 11 months)

Offered product knowledge and recommendations to customers in the Women's Accessories Section. Maintained a clean and organized display area, ensuring products were properly stocked and presented.

Sales Product Knowledge Customer Satisfaction Merchandising Inventory Management Team Collaboration

Education

Degrees, certifications, and relevant coursework

Metropolitan Medical Center - College of Arts, Science and Technology

Senior High School Diploma, STEM (Science, Technology, Engineering, and Mathematics)

Completed the Senior High School program with a focus on Science, Technology, Engineering, and Mathematics (STEM) strand. Gained foundational knowledge in various scientific and mathematical disciplines.

Navotas National High School

Junior High School Diploma, General Studies

Completed the Junior High School curriculum, developing fundamental academic skills across various subjects. Participated in school activities and built a strong educational foundation.