RJRusella San Jose
@rusellasanjose
Dedicated customer service and content moderation professional.
PhilippinesWhat I'm looking for
I am a highly motivated and results-oriented professional with over three years of experience in customer service and content moderation. My journey began as a Customer Service Representative at Teleperformance, where I honed my skills in addressing customer inquiries and solving issues efficiently. I take pride in my ability to deliver exceptional service, utilizing tools like Salesforce and Slack to manage client communications effectively.
Transitioning to a Content Moderator role at TaskUs, I gained valuable experience in handling sensitive user-generated content, ensuring a safe online environment. My dedication led to a promotion as a Subject Matter Expert, where I oversaw the review and approval of cases, maintaining consistency and accuracy in content handling. I thrive in team settings and am always eager to grow and contribute, reflecting my commitment to excellence in every challenge I undertake.
Experience
Work history, roles, and key accomplishments
Email Support
TaskUs PH
Feb 2024 - Jan 2025 (11 months)
Addressed customer issues regarding product-related matters, including order shipping dates, cancellations, tracking, and refunds. Utilized Slack, Shopify, and Zendesk to communicate and obtain client approval when necessary.
Content Moderator (Trust and Safety)
TaskUs PH
Feb 2023 - Jan 2025 (1 year 11 months)
Managed sensitive user-generated content, including cases involving graphic violence, nudity, child sexual exploitation (CSE), and animal abuse. Promoted to Subject Matter Expert (SME) where I reviewed and approved cases submitted by agents, ensuring consistent and accurate handling of sensitive content.
Customer Support
Teleperformance PH
Jun 2021 - Dec 2023 (2 years 6 months)
Provided support through calls, emails, and chats, assisting customers with inquiries related to their financial concerns. Proficient in using Salesforce and Slack to manage client communications and address account-related issues effectively.
Education
Degrees, certifications, and relevant coursework
Southern Philippines
Senior Highschool Graduate, General Academics
Completed senior high school education at Southern Philippines, gaining foundational knowledge and skills. Focused on general academic subjects, preparing for further studies or entry into the workforce.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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