Renzo SalesRS
Open to opportunities

Renzo Sales

@renzosales

Detail-oriented Content Moderator with 3+ years of experience in user-generated content review.

Philippines

What I'm looking for

Seeking a role in content moderation or customer support that values accuracy and user safety, offering a dynamic environment with growth opportunities.

As a dedicated Content Moderator with over three years of experience, I specialize in ensuring online spaces remain safe and respectful. My expertise lies in reviewing user-generated content, including text, images, and videos, to comply with community guidelines and legal standards. I take pride in my ability to handle complex cases with precision and professionalism.

My journey began in customer support, where I honed my skills in addressing diverse customer inquiries through email and chat. This experience taught me the importance of empathy and clear communication, which I now apply to content moderation. I am adept at using tools like SRT, Workday, and Zendesk to manage and resolve issues efficiently.

I hold a Bachelor of Science in Information Technology with a major in Data Analytics, which has equipped me with a strong analytical mindset. I am committed to continuous learning, staying updated on the latest policies and technologies to provide accurate and reliable support. My goal is to contribute to creating trustworthy online environments while fostering growth in my career.

Experience

Work history, roles, and key accomplishments

LI
Current

Content Moderator

Lizardbear Tasking Inc.

Jan 2021 - Nov 2024 (3 years 10 months)

Responsible for reviewing and moderating user-generated content to ensure compliance with community guidelines and legal standards. Monitored harmful content and escalated sensitive cases to appropriate teams, ensuring a safe online environment.

2C

Customer Service Support

24-7 Intouch Contact Centers

Apr 2020 - Dec 2020 (8 months)

Managed customer inquiries via email and inbound calls, providing timely updates and maintaining accurate records in CRM systems. Ensured customer satisfaction through effective communication and problem resolution.

Education

Degrees, certifications, and relevant coursework

AC

ABE International Business College

Bachelor of Science, Information Technology

2014 - 2018

Bachelor of Science in Information Technology with a major in Data Analytics. The program focused on equipping students with the necessary skills to analyze data effectively and utilize technology in business contexts.

Tech stack

Software and tools used professionally

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Renzo Sales - Content Moderator - Lizardbear Tasking Inc. | Himalayas