Renzo Sales
@renzosales
Detail-oriented Content Moderator with 3+ years of experience in user-generated content review.
What I'm looking for
As a dedicated Content Moderator with over three years of experience, I specialize in ensuring online spaces remain safe and respectful. My expertise lies in reviewing user-generated content, including text, images, and videos, to comply with community guidelines and legal standards. I take pride in my ability to handle complex cases with precision and professionalism.
My journey began in customer support, where I honed my skills in addressing diverse customer inquiries through email and chat. This experience taught me the importance of empathy and clear communication, which I now apply to content moderation. I am adept at using tools like SRT, Workday, and Zendesk to manage and resolve issues efficiently.
I hold a Bachelor of Science in Information Technology with a major in Data Analytics, which has equipped me with a strong analytical mindset. I am committed to continuous learning, staying updated on the latest policies and technologies to provide accurate and reliable support. My goal is to contribute to creating trustworthy online environments while fostering growth in my career.
Experience
Work history, roles, and key accomplishments
Content Moderator
Lizardbear Tasking Inc.
Jan 2021 - Nov 2024 (3 years 10 months)
Responsible for reviewing and moderating user-generated content to ensure compliance with community guidelines and legal standards. Monitored harmful content and escalated sensitive cases to appropriate teams, ensuring a safe online environment.
Customer Service Support
24-7 Intouch Contact Centers
Apr 2020 - Dec 2020 (8 months)
Managed customer inquiries via email and inbound calls, providing timely updates and maintaining accurate records in CRM systems. Ensured customer satisfaction through effective communication and problem resolution.
Chat & Email Support Representative
24-7 Intouch Contact Centers
Dec 2018 - Apr 2020 (1 year 4 months)
Responded to customer queries through live chat and email for an e-commerce store and a car-sharing app. Utilized various customer service tools to manage interactions and improve support strategies.
Education
Degrees, certifications, and relevant coursework
ABE International Business College
Bachelor of Science, Information Technology
2014 - 2018
Bachelor of Science in Information Technology with a major in Data Analytics. The program focused on equipping students with the necessary skills to analyze data effectively and utilize technology in business contexts.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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