Open to opportunities

Sidra Kanwal

@sidrakanwal1

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Dynamic business center executive with strong customer service skills.

Pakistan

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What I'm looking for

I seek a challenging role in a dynamic environment that fosters professional growth.

I am a dedicated professional with extensive experience in customer service and business operations, particularly within the telecommunications sector. Over the past several years, I have honed my skills as a Business Center Executive at PTCL & Ufone, where I successfully addressed customer inquiries, resolved complaints, and enhanced product knowledge. My role involved not only direct customer interaction but also analyzing customer needs to recommend potential products and services, ensuring high levels of customer satisfaction.

Prior to my tenure at PTCL & Ufone, I served as a Franchise Manager at Jazz Telecom, where I developed business plans and marketing strategies to support franchisees. My experience also includes operational coordination at Warid Telecom and customer care representation at McDonald’s, where I focused on improving customer satisfaction through feedback and process changes. I thrive in dynamic environments and am eager to contribute my skills to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Business Center Executive

PTCL & Ufone

Dec 2017 - Sep 2023 (5 years 9 months)

Managed customer service inquiries, provided product information for PTCL and Ufone, resolved complaints via multiple channels, and ensured customer satisfaction through effective communication and sales strategies.

Customer Service Product Knowledge CRM Software Communication Skills Team Leadership Data Analysis Customer Relationship Management

Franchise Manager

Jazz Telecom

Mar 2017 - Nov 2017 (8 months)

Assisted in developing franchise business plans, managed day-to-day operations, supported franchisees in various business areas, and analyzed financial performance to achieve revenue targets.

Franchise Management Sales Strategy Customer Relationship Management Financial Analysis Stock Management Training Development Business Planning

Customer Care Representative

McDonald's

Sep 2015 - May 2016 (8 months)

Addressed customer service inquiries, collected feedback to improve processes, and worked in a managerial role to enhance customer satisfaction.

Customer Service Feedback Process Improvement Team Management Communication Skills Problem Solving Customer Satisfaction Conflict Resolution Team Leadership

Operation Coordinator

Warid Telecom

May 2015 - Jan 2016 (8 months)

Handled backend reporting and stock ordering for business partners, provided visibility to the sales and distribution team, and coordinated operational activities for regional support.