Open to opportunities

Nancy Drew

@nancydrew

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Customer relationship and administrative professional delivering organized support and exceptional customer experience.

Pakistan

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What I'm looking for

I’m looking for a team-focused role where I can support customers and operations with clear communication, organization, and measurable results—while coaching people, solving problems quickly, and helping the business run efficiently every day.

I bring over 17 years of administrative and customer support experience, consistently helping businesses run smoothly through clear communication, accurate data handling, and dependable day-to-day coordination. I’m known for being detail-oriented, solution-focused, and calm under pressure, especially when resolving customer dissatisfaction with professionalism.

In recent roles, I’ve supported and coached teams, set sales goals, monitored performance, and provided regular sales reports—so customer experience and results move together. From customer inquiries handled via email to managing office operations, invoices, statements, expenses, and meticulous records, I aim to create order, trust, and efficiency for both customers and internal teams.

Experience

Work history, roles, and key accomplishments

Current

Associate Team Manager

Current

Worldwide Limousine Service LLC

Nov 2024 - Present (1 year 6 months)

Supervised and supported the sales team by coaching members, setting sales goals, and monitoring performance with regular sales reporting. Resolved day-to-day issues to ensure smooth customer and team operations.

Team Management Coaching And Training Sales Goals Sales Reporting Customer Service Performance Monitoring

Customer Experience Specialist

Lbexglobal Solutions Pvt Ltd

Dec 2013 - Feb 2015 (1 year 2 months)

Provided professional customer care support to improve user satisfaction by addressing inquiries and concerns via email. Delivered resolutions in line with established terms and conditions while maintaining a calm, courteous approach during dissatisfaction cases.

Customer Support Complaint Handling Problem Solving Customer Relationship Management Professional communication Terms

Customer Service / Administration Officer

OAKS Textiles & Co.

Aug 2011 - Oct 2013 (2 years 2 months)

Delivered customer service for product information and sales while handling invoice, statement, and operational report verification. Coordinated office activities, managed phone calls and correspondence, and supported administrative processes to improve workflow efficiency.

Customer Service Invoice Processing Verification Office Administration Phone And Email Coordination Administrative Support Organizational Skills

Administrator Officer & Customer Care

South Asian Academy Motion Picture Arts & Television

Jul 2008 - Jun 2011 (2 years 11 months)

Managed administrative tasks delegated by the director with precision and handled phone routing to improve communication efficiency. Processed and reported office expenses and maintained meticulous records to support organizational operations.

Administrative Management Record keeping Routing

Customer Care Specialist / Admin Assistant

LGS Matrix Technologies Pvt Ltd

Jul 2008 - Jun 2011 (2 years 11 months)

Prepared meeting minutes and managed comprehensive databases while scheduling travel and accommodation arrangements. Planned and executed company events, handled correspondence and complaints, and supported administrative staff to ensure smooth office operations.

Meeting Minutes Database Management Event Coordination Correspondence Management Complaint Handling Office Administration