DADr Ali
@drali
Experienced Call Center Manager dedicated to optimizing customer experiences.
PakistanWhat I'm looking for
I am a Call Center Manager with over three years of experience in team leadership and operational efficiency. My background includes a strong focus on performance management and enhancing service delivery, which has consistently driven results and improved customer satisfaction. I am dedicated to creating an environment where team members can thrive and deliver exceptional service.
Throughout my career, I have honed my skills in digital marketing, project management, and critical thinking. I believe that effective communication and negotiation are key to achieving organizational goals. My commitment to optimizing customer experiences has been a driving force in my professional journey, and I am eager to bring this passion to a new role.
Experience
Work history, roles, and key accomplishments
Manager
Global Galaxy Communications
Jan 2023 - Present (2 years 7 months)
Served as a Manager, contributing to overall company operations and team coordination. Focused on driving results and improving communication processes.
Call Center Manager
W Communications
Jan 2020 - Present (5 years 7 months)
Managed call center operations for over three years, focusing on team leadership, operational efficiency, and customer satisfaction. Implemented strategies to enhance service delivery and optimize customer experiences.
Education
Degrees, certifications, and relevant coursework
Gujranwala Board
FSC Pre Medical, Pre Medical
Completed the FSC Pre Medical program, gaining foundational knowledge in science subjects essential for further medical studies.
Lahore Homeo Medical College
DHMS, Homeopathic Medical System
Undertook a 4-year Diploma in Homeopathic Medical System (DHMS), acquiring comprehensive knowledge and practical skills in homeopathic medicine.
Lahore College
Diploma Assistant Surgeon, Assistant Surgeon
Completed a 2-year Diploma as an Assistant Surgeon, focusing on surgical assistance techniques and medical procedures.
Lahore College
Diploma in Information Technology, Information Technology
Obtained a 1-year Diploma in Information Technology (DIT), developing skills in various aspects of IT.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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