Open to opportunities

ali haider

@alihaider6

Message

Dedicated manager focused on enhancing business operations and customer service.

Pakistan

Message

What I'm looking for

I am looking for a role that allows me to leverage my management skills and enhance operational efficiency while fostering a positive work environment.

I am a committed professional with a strong background in managing business operations and delivering exceptional customer service. My experience spans various roles, including Manager at Highway Travels and Call Center Agent at IBEX.Co, where I honed my skills in overseeing daily operations, managing staff, and ensuring compliance with regulations.

Throughout my career, I have successfully implemented new procedures and technologies that improved efficiency and streamlined operations. I take pride in my ability to analyze financial data, identify trends, and develop strategies that enhance sales performance. My leadership skills have enabled me to lead teams to exceed sales goals while maintaining high customer satisfaction scores.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Highway Travels

Feb 2021 - Present (4 years 6 months)

Managed daily operations, staff, and customer service. Implemented new procedures and technologies to improve efficiency and streamline operations.

MS Office Marketing Project Management Communication Leadership

International Call Center Agent

IBEX.Co

Jan 2020 - Feb 2021 (1 year 1 month)

Worked as an International Call Center Agent, handling customer inquiries and providing support. Ensured customer satisfaction through effective communication and problem-solving.

Communication Problem Solving Customer Service Call Center Operations Data Entry

Sales Associate

Al-Deera Kuwait Travels

Jan 2015 - Dec 2019 (4 years 11 months)

Responsible for creating reservations, checking fare rules, and ensuring compliance with banking regulations. Analyzed financial data and developed strategies to improve sales performance.

Sales Customer Service Reserving Financial Analysis Marketing Communication

Education

Degrees, certifications, and relevant coursework

University of Gujrat

Bachelors, Commerce

2021 - 2021

Obtained a Bachelor's degree in Commerce from the University of Gujrat in 2021. This program provided a strong foundation in business operations and financial management.