Sajid Naveed Aslam

Provided exceptional customer service by answering incoming calls for queries and sales, ensuring all work adhered to service level agreements (SLA). Communicated effectively with new and existing customers through calls and texts, while maintaining sales targets and handling customer information in compliance with data protection policies.

Managed attendance records and ensured all tasks were completed within SLA. Conducted quality checks, including call and communication audits, and performed performance review sessions with documentation for future reference. Responsible for efficient work allocation among team members.

Evaluated calls against quality parameters and conducted surveillance by listening to agent calls to identify areas for improvement. Led training sessions on product knowledge, system handling, talk time management, data protection, and information security. Collaborated with clients to stay updated on changes and trained new agents.

Promoted to Customer Service Representative, handling customer inquiries and providing support. Assisted in resolving customer issues and ensuring customer satisfaction. Maintained a high level of service quality.

Started as a Telesales Representative for the Pizza Pizza campaign, focusing on generating sales through outbound calls. Developed strong communication and sales skills. Achieved sales targets consistently.

Managed a portfolio of Mobilink Postpaid clients, overseeing performance against KPIs such as churn management, revenue growth, collection, and customer satisfaction. Provided personalized services for retention and timely collection, while proactively monitoring competitor offerings. Resolved client issues including network problems and billing discrepancies.

Worked as a Customer Relations Officer in an inbound prepaid call center, addressing customer queries and facilitating first call activations after NADRA verification. Successfully up-sold Value Added Services (VAS) to contribute to company revenue. Maintained high customer satisfaction through effective problem resolution.

Responsible for arranging products to complete various projects and visiting vendors to inspect work and product quality. Ensured timely and efficient supply chain operations. Managed vendor relationships and quality control.

Collected credit card amounts from churned customers through calls and by visiting their addresses to settle accounts. Managed a portfolio of delinquent accounts and negotiated payment plans. Ensured compliance with collection policies and procedures.

Completed a Bachelor of Commerce degree, focusing on core business principles and practices. Gained foundational knowledge in accounting, finance, and management.

Completed F.A. as a private candidate.

Completed Matriculation at F.G Abid Majeed High School.