Open to opportunities

Muhammad Ali

@muhammadali12

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Experienced Business Cycle Manager with a focus on operations management.

Pakistan

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative company culture.

I am a dedicated Business Cycle Manager with extensive experience in managing daily operations and optimizing sales strategies. My journey began with a solid educational foundation, earning a B.Com from Punjab University, Lahore, which equipped me with the necessary skills to excel in the business environment. Over the years, I have honed my abilities in inventory control, stock management, and supplier service level reviews, ensuring that operations run smoothly and efficiently.

In my previous roles, I have successfully supervised teams in the textile department at MAF Carrefour, where I implemented standard management practices and provided training to both existing and new staff. My commitment to quality assurance and customer satisfaction has been recognized multiple times, earning me accolades such as Employee of the Month. I thrive in dynamic environments and am passionate about developing strategies that drive business growth and enhance operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Business Cycle Manager

Current

MAF Carrefour

Aug 2021 - Present (3 years 9 months)

Oversee daily operations, manage sales trends, and develop strategies for inventory control. Responsible for B2B and eCommerce support, staff training, and maintaining standard management practices.

Operations Management Sales Analysis Inventory Management Staff Training B2B Support Ecommerce Waste Management Supplier Management KPI Tracking

Supervisor Textile Dept

MAF Carrefour

May 2018 - Aug 2021 (3 years 3 months)

Managed the textile department, ensuring product quality, pricing, and stock control. Conducted monthly audits and provided training to new hires.

Quality Control Staff Training Pricing Strategy Inventory Management Customer Service

Risk & Compliance Security Officer

Chelsea Hotel and Apartment

Nov 2012 - Jul 2015 (2 years 8 months)

Responsible for security risk assessments, compliance monitoring, and incident response. Ensured adherence to safety protocols and standards.

Risk Assessment Compliance Monitoring Incident Response Security Management Training Reporting Policy Implementation Communication Skills

Management Customer Representative Officer

Telenor Pakistan

Jun 2011 - Oct 2012 (1 year 4 months)

Provided customer support for account activations and billing inquiries. Focused on quality assurance and customer satisfaction.

Customer Support Account Management Quality Assurance Customer Satisfaction Communication Skills Technical Support Team Collaboration

Customer Service Representative

WARID Telecom

Jun 2011 - Oct 2012 (1 year 4 months)

Handled customer inquiries for prepaid and postpaid services, resolved issues, and assisted with billing inquiries. Focused on customer satisfaction and quality assurance.