Looking for a job

Sidney Karanja

@sidneykaranja

Customer-focused and results-driven professional with proven experience in guest relations, call center operations, and client service delivery.

Kenya

Message

What I'm looking for

I am looking for a job that allows me to grow and is open to new ideas and input.

I am a hard working and eager to learn freelancer, customer-focused and results-driven professional with proven experience in guest relations, call center operations, and client service delivery. Skilled in managing high-volume interactions across multiple channels, resolving complex customer issues, and driving revenue through upselling and cross-selling strategies. Recognized for top sales performance and ability to improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Registration Officer

National Social Security Fund

May 2022 - Aug 2022 (3 months)

I joined the National Social Security Fund as an eager intern where I was given a hands on experience of a corporate setting which aided me a lot in learning skills that i did not have initially.

Excel Customer Service Documentation Human Resources National Registration Database (NRD)