Benard Osodo

I’m a results-driven Customer Service and data entry professional who supports customers and keeps operations running smoothly in remote environments. In my current role, I handle 300+ customer inquiries daily through phone, email, and chat while maintaining an average 80% customer satisfaction rating.

I bring a strong focus on accuracy and communication—recording and updating customer information correctly in company systems, resolving concerns promptly, and collaborating with teams to improve service quality. I’m especially effective at turning high-volume requests into clear next steps for customers.

Alongside customer support, I’ve built experience managing information and delivering content. As a freelance article writer, I conducted detailed research, managed multiple projects at once, and maintained professional client communication while meeting deadlines.

I’m also developing my background through an administrative internship at UNEP and ongoing study in Geography and Environmental Studies, with training that includes Customer Service, Data Entry, Data Science, and Project Management. I’m motivated by roles where I can combine dependable support, careful documentation, and continuous improvement.