Open to opportunities

Ruth Musembi

@ruthmusembi

Message

Dedicated administrative specialist with a passion for service excellence.

Kenya

Message

What I'm looking for

I am looking for a role that values efficiency and offers opportunities for growth.

I am a dedicated and results-driven administrative specialist with over 5 years of experience in diverse roles, including administration, telemarketing, and customer service. I am currently enrolled in a Virtual Assistant training program, which further enhances my skills in delivering high-quality work in fast-paced environments. My exceptional organizational, communication, and problem-solving abilities have allowed me to manage complex schedules and drive operational improvements effectively.

Throughout my career, I have achieved significant milestones, such as spearheading the implementation of an office management system that reduced administrative errors by 20% and contributing to a 10% increase in productivity through effective project coordination. I am passionate about efficiency and service excellence, and I continuously seek opportunities for professional development to contribute to organizational growth.

Experience

Work history, roles, and key accomplishments

Current

TeleSales Representative

Current

Platinum Credit

Mar 2023 - Present (2 years 3 months)

Conducted high-volume outbound calls to potential customers, developed tailored sales pitches, and maintained CRM records to maximize sales opportunities. Contributed to lead generation through effective communication.

Telemarketing Customer Service Sales Pitching CRM Software Communication Lead Generation Negotiation Product Knowledge Relationship Building

Current

Admin Assistant

Current

Wonder Properties

Sep 2023 - Present (1 year 9 months)

Responsible for managing administrative tasks, including document organization, expense tracking, and employee onboarding. Collaborated on project management efforts and communicated with clients regarding contracts. Implemented an office management system that reduced errors by 20%.

Administrative Support Project Coordination Financial Management Microsoft Office Suite HR Management Problem Solving Communication Contract Negotiation Inventory Management

Tele Collector

Platinum Credit

Dec 2021 - Mar 2023 (1 year 3 months)

Managed debt recovery by contacting debtors, negotiating payment plans, and tracking overdue accounts. Improved collection processes and achieved a high conversion rate.

Debt Collection Negotiation Problem Solving Customer Service Account Management Relationship Management Conflict Resolution Process Improvement

Admin Assistant Intern

Ministry of Roads & Transport

May 2019 - May 2019 (0 months)

Assisted in managing appointments and travel arrangements while processing confidential information. Enhanced workflow efficiency through report preparation and proactive scheduling.

Administrative Support Confidentiality Report Preparation Communication Team Coordination Time Management Microsoft Office Suite Task Management

Data Entry Clerk

Independent Electoral & Boundaries Commission of Kenya

Oct 2021 - Oct 2021 (0 months)

Facilitated voter registration through accurate data entry and managed registration materials. Contributed to the efficiency of the registration process.