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Sheila Lijodi

@sheilalijodi

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Experienced customer care professional with strong organizational skills.

Kenya

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What I'm looking for

I seek a dynamic role that offers growth opportunities and values teamwork.

I am a dedicated and results-oriented professional with over 3 years of experience in customer care service, communication management, and administrative support. My journey has equipped me with a proven record of excellence, ensuring seamless experiences and customer satisfaction. I thrive in challenging situations and enjoy being part of a productive team.

Having completed the ALX Virtual Assistants course, I have sharpened my technical skills in managing client communications, travel arrangements, and stakeholder management. My proficiency in Google Workspace and Microsoft applications allows me to efficiently handle tasks such as data entry, document preparation, and calendar management. I am passionate about leveraging my skills to contribute positively to any organization.

Experience

Work history, roles, and key accomplishments

Business Development / Administration Assistant

Mbaya and Associates

Jun 2018 - Present (7 years 1 month)

Researched market trends to identify new business opportunities and generated leads to foster client relationships. Prepared and delivered presentations on the firm's products and services, while maintaining strong relationships with existing clients through regular updates.

Market Research Lead Generation Client Relationship Management Presentation Skills Social Media Management Travel Coordination

Technical Online Assistant

Self Employed

Jan 2016 - Present (9 years 6 months)

Managed online accounts and developed content, analyzing social media trends to optimize engagement. Wrote proposals and reports, and skillfully handled administrative tasks including confidential information and conflict resolution, receiving outstanding feedback.

Content Development Social Media Trends Proposal Writing Report Writing Administrative Support Conflict Resolution Confidentiality

Administrator

Community Aid Integrated Initiative (CAII)

Apr 2014 - Present (11 years 3 months)

Managed office operations to ensure coordinated activities and conducted surveys, writing reports and presentations for the director. Handled incoming and outgoing calls, tracked client correspondence, and drafted proposals.

Office Management Report Writing Presentation Skills Expense Reporting Calendar Management Minute Taking

Intern

Maasai Mara University

Jun 2013 - Present (12 years 1 month)

Designed and produced brochures, and marketed the university through networking and events. Conducted digital evaluations of social media platforms and planned, monitored, and evaluated internal events.

Event Marketing Digital Evaluation Event Planning Report Writing Photography

Intern

NW Realite Ltd

Jun 2012 - Present (13 years 1 month)

Collected and analyzed data from clients through surveys, and prepared reports and presentations for the supervisor. Handled telephone calls and tracked correspondence from clients, effectively solving low-level problems.

Data Collection Data Analysis Report Writing Presentation Skills Client Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Masai Mara University

BA, Communication and Public Relations, Communication and Public Relations

Studied Communication and Public Relations, gaining expertise in various aspects of communication management. Developed skills in public relations strategies and corporate communications.

ALX

Certificate, Virtual Assistance

2025 - 2025

Managing a client’s inbox, calendar, Travel research and booking, Creating meeting agenda, Taking minutes, Stakeholder management, Expense tracking and the Google workspace applications.