Open to opportunities

Lizarn Karanja

@lizarnkaranja

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Dedicated professional with over 10 years of diverse experience.

Kenya

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am a dedicated professional with over 10 years of experience in various roles, including Customer Service Executive, Project Assistant, and Data Analyst. My expertise lies in delivering exceptional customer service, managing projects efficiently, and analyzing data to enhance business strategies. I thrive in fast-paced environments, where I can build strong client relationships and collaborate across teams.

Throughout my career, I have demonstrated a results-driven approach, adept at identifying process improvements and managing complex tasks. My roles have equipped me with skills in quality assurance, sales and marketing, and public relations, allowing me to contribute significantly to operational excellence and team alignment. I am passionate about driving business success through effective communication and problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Kary Business Solution Limited

Jan 2023 - Present (2 years 5 months)

Deliver exceptional customer support by resolving inquiries, managing customer accounts, and ensuring high satisfaction levels. Collaborate with internal teams to enhance service quality and maintain operational efficiency.

Problem Solving Data Entry Order Processing Customer Relationship Management Communication Skills Team Collaboration Process Improvement

Presiding Officer

Independent Electoral Boundaries Commission

Jun 2021 - Sep 2022 (1 year 3 months)

Conducted training for election staff, managed polling stations, and ensured compliance with electoral laws. Oversaw voting and counting processes to maintain transparency and integrity during elections.

Training Compliance Election Management Team Leadership Communication Skills Problem Solving Time Management Reporting

Enumerator

Kenya National Examination Council

Aug 2020 - Aug 2020 (0 months)

Collected and verified data in primary schools, supervised examinations, and compiled reports on progress. Assisted in preparing materials and coordinated with school staff for smooth data collection.

Data Collection Reporting Coordination Compliance Training Problem Solving

Content Supervisor

Kenya National Bureau of Statistics

Jan 2018 - Aug 2019 (1 year 7 months)

Trained enumerators, managed data collection materials, and coordinated with local leaders to ensure accurate enumeration. Conducted field checks to maintain quality control and adherence to standards.

Training Data Management Quality Control Coordination Reporting Team Leadership Communication Skills Problem Solving

Customer Service Representative

Jumia Travel

Jan 2015 - Nov 2017 (2 years 10 months)

Resolved guest issues, processed reservations, and maintained communication with partner hotels to enhance customer satisfaction. Managed guest feedback and ensured service quality.

Communication Skills Problem Solving Relationship Management Upselling Team Collaboration Time Management