sidharth behuria
@sidharthbehuria
Customer success and account leader driving ARR growth, retention, and enterprise expansion in B2B SaaS.
IndiaWhat I'm looking for
I am an account management and customer success leader with six years of cross-functional experience in high-growth SaaS and tech-driven environments. I have built and scaled enterprise CS teams, managed multi-crore ARR portfolios, and consistently reduced churn while driving upsell and expansion through data-driven playbooks and executive engagement.
My achievements include launching new market verticals, designing health-scoring and early-warning systems that cut churn risk, executing QBRs tied to renewal confidence, and delivering measurable GMV and ad revenue growth for restaurant and mid-market clients. I lead with a focus on measurable ROI, stakeholder alignment, and scalable processes that accelerate adoption and long-term revenue growth.
Experience
Work history, roles, and key accomplishments
Lead – Customer Success
Reelo
May 2025 - Present (1 year 1 month)
Built and leads the enterprise customer success practice managing INR 3.5Cr ARR across 150+ enterprise accounts (3,000+ units) with zero unplanned churn; launched health scoring and QBR playbooks that reduced churn risk by 15% in high-revenue segments.
Key Account Manager
Zomato
Jul 2023 - Apr 2025 (1 year 9 months)
Led Dining vertical launch in Bhubaneswar, scaled to 300+ active restaurant accounts and managed a INR 15Cr+ GMV portfolio; drove 11% GMV growth, improved retention by 23%, and generated INR 10L+ incremental ad revenue.
Customer Success Manager
Peoplebox AI
May 2022 - Jul 2023 (1 year 2 months)
Managed $400K+ ARR portfolio of 15+ mid-market and enterprise clients, maintained 98%+ renewal rate on $600K+ ARR and secured 6% ARR expansion through upsell and executive EBRs that raised NPS by 12 points.
Sales Team Lead
Doubtnut
Sep 2021 - Feb 2022 (5 months)
Led a 10-person high-velocity sales team, exceeding quarterly targets by ~20% through structured pipeline discipline, recruitment and training, and targeted market expansion strategies.
Education
Degrees, certifications, and relevant coursework
STOA School of Management
Master of Business Administration, Marketing
2022 - 2023
Completed an alternate MBA program focused on marketing from August 2022 to August 2023.
KIIT School of Management
Bachelor of Business Administration, Marketing
2015 - 2018
Completed a Bachelor of Business Administration in Marketing from August 2015 to May 2018.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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