Open to opportunities

Anjali Tulsyani

@anjalitulsyani

Message

Customer Success leader driving retention, upsell, and enterprise growth.

India

Message

What I'm looking for

I’m looking for a customer success leadership role focused on enterprise retention and revenue expansion. I want to build scalable account health and QBR frameworks, lead cross-regional teams, and own measurable growth with executive stakeholders.

I’m an enterprise Customer Success leader with 8+ years building retention and expansion engines across SaaS and tech-enabled services. I drive measurable revenue outcomes by converting at-risk accounts into growth opportunities—without relying on large support ecosystems.

Across portfolios of 20 to 1,800+ accounts in APAC, EMEA, and the US, I consistently sustain 92–94% retention. I structure scalable success frameworks—account health, remediation plans, and QBR rhythms—that keep renewals strong and open the door for upsell.

Recently at District by Zomato, I led a team of 20 and grew an assigned ad revenue portfolio by 94% within six months, contributing 6% to the company’s national business while outperforming peer cities. Prior roles strengthened enterprise outcomes as well: 30% revenue increase through upsell at eClinicalWorks and 20% upsell growth with 15% CSAT improvement at Neuronimbus via structured quarterly business reviews.

I’m also a people-builder with cross-regional leadership experience, managing and mentoring teams of 5 to 20 with full P&L and compliance accountability. My approach blends data-backed decisioning, executive storytelling, and OKR-based goal setting to improve team performance quarter on quarter.

Experience

Work history, roles, and key accomplishments

Zonal Head, Dining Out

District by Zomato

Oct 2024 - Mar 2025 (5 months)

Built and led a 20-person Key Account team serving 1,800+ merchant accounts in Bangalore. Grew ad revenue for the assigned portfolio by 94% in six months, contributing 6% to Zomato’s national business and improving peer-city performance.

Enterprise Account Management Customer Success Churn Prevention Team Leadership QBR Facilitation

Partner Success Manager

The Scalers

Jul 2022 - Sep 2024 (2 years 2 months)

Managed global enterprise partnerships across US, APAC, and EMEA while mentoring a 5-member CS team. Protected renewals using structured remediation plans, executive business reviews, and account health frameworks that reduced churn risk.

Customer Success Enterprise Partnerships Retention Strategy Churn Prevention QBR Reporting Mentoring

Customer Success Manager

Neuronimbus Software Services

Feb 2020 - Dec 2021 (1 year 10 months)

Managed 20+ enterprise accounts, maintaining 92% retention while growing upsell opportunities by 20%. Improved CSAT by 15% through regular business reviews and data-backed recommendations, and led e-commerce website deployments for TCL and Grubsoul in India.

Customer Success Management Retention Strategy Upsell CSAT QBR Facilitation Account Management Data Analysis

Strategic Account Manager

eClinicalWorks

Dec 2017 - Apr 2019 (1 year 4 months)

Managed enterprise healthcare SaaS accounts across APAC and the Middle East, sustaining 92% retention and increasing revenue per account by 30% via upsell. Built and trained cross-regional teams to ensure SLA compliance and acted as the primary escalation point for complex issues to strengthen renewals.

Enterprise Account Management Customer Success SLA Escalations

Business Development Manager

The Annet Group

Sep 2015 - Dec 2017 (2 years 3 months)

Acquired new enterprise clients through targeted outreach and led a 4-member junior sales team. Planned and executed campaigns on time and within budget while building long-term relationships with the company’s largest accounts.

Business Development Lead Generation Enterprise Sales Sales Team Client Acquisition Relationship Management Campaign Execution Stakeholder Engagement Pipeline Development

Education

Degrees, certifications, and relevant coursework

GLS University

Bachelor of Commerce, Commerce

2012 - 2015

Activities and societies: Certifications: Six Sigma White Belt; Negotiation with Agility; Customer Service (Managing Customer Expectations, Problem Solving & Troubleshooting); Advanced Google Analytics.

Completed a Bachelor of Commerce at GLS University from 2012 to 2015.