Za’Darius Center
@zadariuscenter
Resourceful customer service representative with a passion for problem-solving.
What I'm looking for
I am a resourceful and results-driven Customer Service Representative with over 2 years of experience in the tech industry. My journey has been marked by a consistent ability to streamline processes, exceed performance targets, and lead teams to success. I pride myself on my adeptness at solving complex problems and communicating effectively across remote teams.
During my tenure at Amazon, Apple, and Tech Speed, I consistently exceeded customer satisfaction scores by over 20% through attentive service and timely problem resolution. I also took the initiative to streamline internal reporting by creating automated templates, which reduced processing time by 30%. My passion for writing and editing has allowed me to craft engaging web copy, product descriptions, and support documentation that resonate with users. Additionally, I have trained and mentored new hires, enhancing team onboarding and performance.
Experience
Work history, roles, and key accomplishments
Copywriter
Apple
Jan 2022 - May 2024 (2 years 4 months)
Wrote and edited engaging web copy, product descriptions, and support documentation for multiple platforms. Trained and mentored 5+ new hires, improving team onboarding and performance.
Customer Service Representative
Amazon
Jan 2022 - May 2024 (2 years 4 months)
Consistently exceeded customer satisfaction scores by 20%+ through attentive service and timely problem resolution. Streamlined internal reporting by creating automated templates, reducing processing time by 30%.
Data Entry
Tech Speed
Jan 2022 - May 2024 (2 years 4 months)
Received positive client feedback and recognition for quality and efficiency. Consistently exceeded customer satisfaction scores through attentive service and timely problem resolution.
Education
Degrees, certifications, and relevant coursework
Central Georgia Technical College
Associate Degree, Technical Writing
2024 -
Currently pursuing an Associate Degree in Technical Writing. Expected to graduate in May 2029.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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