Za’Darius Center - Copywriter - Apple | Himalayas
ZC
Open to opportunities

Za’Darius Center

@zadariuscenter

Resourceful customer service representative with a passion for problem-solving.

United States
Message

What I'm looking for

I am seeking a fully remote role in a forward-thinking organization.

I am a resourceful and results-driven Customer Service Representative with over 2 years of experience in the tech industry. My journey has been marked by a consistent ability to streamline processes, exceed performance targets, and lead teams to success. I pride myself on my adeptness at solving complex problems and communicating effectively across remote teams.

During my tenure at Amazon, Apple, and Tech Speed, I consistently exceeded customer satisfaction scores by over 20% through attentive service and timely problem resolution. I also took the initiative to streamline internal reporting by creating automated templates, which reduced processing time by 30%. My passion for writing and editing has allowed me to craft engaging web copy, product descriptions, and support documentation that resonate with users. Additionally, I have trained and mentored new hires, enhancing team onboarding and performance.

Experience

Work history, roles, and key accomplishments

AP

Copywriter

Apple

Jan 2022 - May 2024 (2 years 4 months)

Wrote and edited engaging web copy, product descriptions, and support documentation for multiple platforms. Trained and mentored 5+ new hires, improving team onboarding and performance.

AM

Customer Service Representative

Amazon

Jan 2022 - May 2024 (2 years 4 months)

Consistently exceeded customer satisfaction scores by 20%+ through attentive service and timely problem resolution. Streamlined internal reporting by creating automated templates, reducing processing time by 30%.

TS

Data Entry

Tech Speed

Jan 2022 - May 2024 (2 years 4 months)

Received positive client feedback and recognition for quality and efficiency. Consistently exceeded customer satisfaction scores through attentive service and timely problem resolution.

Education

Degrees, certifications, and relevant coursework

CC

Central Georgia Technical College

Associate Degree, Technical Writing

2024 -

Currently pursuing an Associate Degree in Technical Writing. Expected to graduate in May 2029.

Tech stack

Software and tools used professionally

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