Shyleema Bridges

Responsible for answering questions in a remote chat/call center for Medicaid recipients, assisting with health insurance benefits under the Affordable Health Care Act.

Collected and scanned inventory data for various companies, ensuring accurate counts and timely reporting while working in a team-oriented environment.

Managed inbound and outbound calls for Medicare healthcare plans, assisting with enrollment, disenrollment, and claims processing while ensuring HIPAA compliance.

Handled inbound calls to address inquiries about client plans and benefits, verified caller authorization, and documented call information for consistent customer experience.

Oversaw overnight operations including stocking, inventory management, and training employees while ensuring customer satisfaction.

Conducted inventory counts and data collection while operating machinery and ensuring efficient logistics operations.

Responsible for scanning barcodes and ensuring accurate inventory counts, including training new employees and coordinating transportation.

Provided customer service by assisting guests with menu options, serving food and drinks, and managing cash transactions.

Pursued an Associate of Science in Nursing with a focus on Health Sciences and Medical Administrative Assistant training. The program included comprehensive coursework in patient care, medical terminology, and administrative procedures in healthcare settings.