Taunya Elmore
@taunyaelmore
Patient care advocate specializing in insurance verification, benefits eligibility, and empathetic patient support.
United StatesWhat I'm looking for
I am a dedicated Patient Care Advocate with extensive experience in insurance verification, benefits eligibility, and medical billing support. I excel at empathetic communication and resolving patient inquiries efficiently while maintaining HIPAA-compliant practices.
My background includes remote patient advocacy roles, Medicare certification, and hands-on experience in claims processing, scheduling, and filing. I have supported patients through complex healthcare navigation and educated them on coverage and benefits.
I am committed to delivering exceptional support in fast-paced environments, leveraging strong time management, research, and medical terminology knowledge to ensure seamless experiences for clients and providers.
Experience
Work history, roles, and key accomplishments
Patient Care Advocate
Foundever
Mar 2024 - Feb 2025 (11 months)
Supported patients navigating healthcare options, educated on insurance coverage and benefits eligibility, and resolved inquiries with empathy to improve patient satisfaction and access to services.
Medicare Advocate
Agent C Solutions
Dec 2023 - Mar 2024 (3 months)
Qualified callers for Medicare benefits and provided guidance on eligibility after certification, improving caller understanding and enrollment readiness.
Inventory Control Associate
DHL-ASOS
Oct 2022 - Nov 2023 (1 year 1 month)
Managed inventory tasks including SIN bin operations, shoe relocation, overage resolution and location locking, improving stock accuracy and warehouse organization.
AMHandled receiving and palletized shipment preparation, packing boxes for transfer to other warehouses to maintain throughput and fulfillment schedules.
Customer Service Representative
LiveOps Agent Services
Aug 2021 - Jun 2022 (10 months)
Assisted customers with website navigation and purchases, resolving issues to improve user experience and conversion rates.
AMPicked and staged customer orders using electronic devices, ensuring accurate selection and timely order placement for fulfillment.
Education
Degrees, certifications, and relevant coursework
PGPurdue University Global
Medical Billing and Coding
Currently enrolled in Medical Billing and Coding program focused on healthcare billing processes and coding standards.
Lancaster County Career & Technology Center
Medical Assistant
Completed the Medical Assistant Program with training in clinical and administrative medical assisting tasks.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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