Kayla Boyette
@kaylaboyette
Customer service professional skilled in data analysis, team leadership, and problem-solving.
What I'm looking for
I am a customer service professional with four years of hands-on experience in retail and caregiving environments, focused on improving customer satisfaction, resolving complaints efficiently, and ensuring accurate transaction management. I bring a track record of supporting inventory control and collaborating with teams to maintain welcoming, well-run operations.
My background includes roles at Food Lion, a nursing home as a PCA, and Texas Roadhouse, where I consistently delivered high-quality results, streamlined processes, and drove team success through innovative projects and collaborative problem-solving.
I am completing a BA in business administration with a healthcare focus and combine strong communication, data analysis, and leadership skills with creativity and community engagement. I seek opportunities where I can contribute to service excellence and operational improvements while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Food Lion
Jun 2019 - Aug 2021 (2 years 2 months)
Assisted customers with inquiries and purchases, resolved complaints to improve satisfaction, managed cash register transactions accurately, and supported inventory to maintain stock levels.
Personal Care Assistant
Nursing Home
Jan 2017 - Dec 2020 (3 years 11 months)
Provided daily personal care and supportive services to elderly residents, improving resident well-being and comfort through compassionate, individualized assistance.
Host / To-Go Associate
Texas Roadhouse
Jan 2014 - Dec 2017 (3 years 11 months)
Greeted and seated guests to optimize table turnover, streamlined to-go order processes to reduce wait times, and coordinated with staff to ensure smooth service during peak hours.
Education
Degrees, certifications, and relevant coursework
Grand Canyon University
Bachelor of Arts, Healthcare / Business Administration
2023 -
Pursuing a Bachelor of Arts in Business Administration with a focus on healthcare studies; expected graduation in 2026.
Goldsboro High School
High School Diploma, General Education
2015 - 2015
Graduated with a high school diploma from Goldsboro High School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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