Shuntelle Adagbon
@shuntelle_adagbon
Customer Success & Account Management professional building trust and preventing churn.
NigeriaWhat I'm looking for
I’m a Client Success and Account Management professional with 7+ years of experience helping customers feel supported, understood, and confident throughout their journey. I build trust, follow through, and make sure customers do not feel forgotten after they sign up.
My background spans customer success, B2B client support, onboarding, account management, retention, complaint resolution, and relationship management. I’ve managed 20+ corporate client accounts and supported clients through phone, email, and virtual communication while working with internal teams to improve service delivery and customer experiences.
In my recent corporate account work, I focus on strategic relationship management, seamless service delivery, and fast issue resolution—handling concerns calmly, identifying risks early, tracking follow-ups, and helping clients get real value. I’m especially interested in remote Customer Success, Client Success, Account Management, Client Retention, and B2B Support roles where strong communication, organization, empathy, and CRM discipline drive proactive problem-solving.
Experience
Work history, roles, and key accomplishments
Corporate Account Manager | Travel Industry Specialist | Strategic Client Engagement
As a Corporate Account Manager specializing in the travel industry, I excel in cultivating and managing strategic relationships with corporate clients, driving growth through exceptional service and tailored travel solutions. My role focuses on understanding unique client needs, delivering bespoke travel experien
I am result-driven and customer-focused Senior Sales Executive with a proven track record of exceeding sales targets and driving business growth. I have a deep understanding of sales process and is skilled at developing and implementing strategies to increase sales and improve customer satisfaction. I am a team player who is adept at building strong relationship with colleagues, customers, and par
Support sales efforts by identifying new opportunities and applying customer-focused communication to drive results. Work as part of a team to solve problems and contribute to sales performance.
Customer Service Representative
Mar 2015 - Feb 2018 (2 years 11 months)
Provide customer support through written and communication-based interactions and help resolve customer needs. Use customer service tools and productivity software to support service delivery.
Education
Degrees, certifications, and relevant coursework
University of Benin
Higher National Diploma, Maritime Studies
2012 - 2014
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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