Emerald Onyema

I am a results-driven Account Manager and Customer Success professional with over five years' experience in B2B SaaS and corporate client management. I specialize in retention, upselling, strategic account planning, and delivering exceptional client experiences that consistently exceed targets.

At Bolt I drove quarterly revenue and onboarded thousands of users across 300+ corporate accounts, building scalable processes and strategic plans to grow market presence in Nigeria. I consistently leveraged data insights to improve retention and inform executive decision-making.

In my most recent role at RelianceHealth I managed a business portfolio with significant annual premiums, maintained high retention rates, led renewal negotiations, and reduced client escalations through proactive support and clear communication. I have a strong track record of increasing cross-sell and upsell revenue.

I bring collaborative leadership, process improvement, and CRM proficiency to customer-focused teams. I hold a B.Sc. in History and International Relations and certifications from Salesforce and Zoho, and I am passionate about designing client-centric strategies that drive sustainable revenue growth.