Open to opportunities

Efunniyi Oluwatofunmi

@efunniyioluwatofunmi

Message

Customer Success Lead and B2B Account Executive driving enterprise retention and growth.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can drive enterprise retention and growth, lead cross-functional teams, and implement scalable onboarding and support processes.

I am a results-driven Customer Success Lead and B2B Account Executive with proven expertise managing high-value enterprise accounts across logistics, hospitality, healthcare, and marine transportation. I specialize in consultative solution selling, technical problem-solving, and building trust-based client relationships that deliver revenue growth, retention, and measurable ROI.

At ResQ-X I managed a portfolio of 10 enterprise accounts, secured exclusive supplier partnerships that doubled order frequency, maintained a 0% churn rate during organizational change, and achieved a 75% renewal rate for onboarded clients. I build and lead small high-performing support teams, design customer engagement strategies to increase platform adoption, and serve as a technical liaison between clients and product teams to minimize business disruption.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Lead

Current

ResQ-X

Oct 2024 - Present (1 year 3 months)

Manage a portfolio of 10 B2B enterprise accounts, driving 100% increase in order frequency for a major client and maintaining 0% churn across enterprise accounts during organizational change.

Account Management Customer Success Zendesk Intercom Zoho CRM Escalation Management Client Onboarding

Current

Customer Support Lead

Current

ResQ-X

Aug 2024 - Present (1 year 5 months)

Built and led a 3-person customer service team, implemented segmented engagement and standardized order processes that improved resolution times and increased platform utilization.

Team Leadership Process Improvement Customer Onboarding Quality Assurance Google Workspace Slack Reporting

Customer Service Representative

ResQ-X

May 2024 - Aug 2024 (3 months)

Managed high-volume inbound requests with a 2-minute average response time and coordinated dispatch for roadside assistance, leading to promotion within three months.

Chat Support Dispatch Coordination Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

Lagos State University

Bachelor of Science, Business Administration

Pursuing a Bachelor of Science in Business Administration with expected completion in April 2027, focusing on business fundamentals applicable to customer success and account management roles.