Open to opportunities

Mary Evbenase

@maryevbenase

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Customer Success & Experience Specialist driving onboarding, adoption, and renewals in B2B SaaS.

Nigeria

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What I'm looking for

I’m looking to lead B2B SaaS customer outcomes—own onboarding through renewal, partner with Product/Engineering on technical troubleshooting, and use API/CRM health metrics to maximize adoption, retention, and customer value.

I’m a Customer Success & Experience Specialist with 5+ years of experience in B2B SaaS environments—technical support, customer relationship management, and guiding customers through onboarding, adoption, utilization, and renewals. I focus on helping customers achieve maximum value from products and services while building long-term partnerships.

I work across Product, Engineering, and Operations teams to troubleshoot issues, track API/CRM usage, and deliver customer outcomes. I’ve supported retention and contract renewals by monitoring customer feedback, escalations, and adoption metrics, and by collaborating with globally distributed remote teams to ensure strong communication and customer health.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Million Dollar Sprint

Apr 2025 - Apr 2026 (1 year)

Supported the CEO and Customer Experience team with client onboarding, digital tool adoption, and customer success documentation. Coordinated global communications and tracked customer feedback, escalations, and adoption metrics to improve product utilization within SLA targets.

Customer Onboarding Product Adoption Customer Success Escalation Management SLA Management Cross Functional Collaboration Customer Health Monitoring

Inventory Manager

Blenco Supermarket

Jul 2022 - Jul 2024 (2 years)

Implemented digital tracking tools to streamline inventory reporting and improve data accuracy across systems. Collaborated with vendors and cross-functional teams to optimize processes, reduce errors, and improve operational efficiency.

Inventory Management Vendor Management Process Optimization Operational Efficiency Cross Functional Collaboration

Customer Success & Front Desk Officer

Empresa Hotel & Spa

Jul 2022 - Jun 2023 (11 months)

Guided customers through onboarding, service utilization, and upgrades to improve satisfaction and loyalty. Managed escalations with operations and introduced service feedback loops that increased repeat business and retention.

Customer Onboarding Escalation Handling Customer Satisfaction Retention Cross functional Coordination Front Desk Operations

Customer Support & Sales Representative

Office 33

Jun 2021 - Jul 2022 (1 year 1 month)

Conducted outbound and inbound calls, addressing client inquiries and recommending solutions. Maintained CRM records, flagged at-risk accounts, and initiated retention strategies while closing sales through consultative conversations.

Cold Calling Outbound Calling Customer Support Consultative Selling CRM Management Client Engagement Lead Qualification Retention Strategy

Customer Relationship Officer

De Lankaster Hotel

Jul 2020 - Jan 2021 (6 months)

Managed end-to-end customer experience for 60+ accounts monthly, handling escalations and contract renewals. Supported customer satisfaction initiatives and reported service delivery metrics.

Customer Experience Management Account Management Escalation Management Contract Renewal Customer Satisfaction Metrics Reporting

Administrative Assistant & Front Desk Officer

De Oasis & Hospitality Services Ltd.

Jan 2016 - Aug 2020 (4 years 7 months)

Supported executives and staff by organizing customer and vendor communication, scheduling, and reporting. Reduced procurement costs through vendor negotiations, contributing to operational efficiency.

Administrative Support Front Desk Operations Scheduling Customer Communications Vendor Management Reporting Executive Support Operational Coordination