Open to opportunities

Emerald Onyema

@emeraldonyema1

Message

I grow B2B SaaS revenue through strategic account management, retention, onboarding, and customer success.

Nigeria

Message

What I'm looking for

I'm looking for a customer success or account management role where I can grow retention, renewals, adoption, upsell revenue, and client relationships through data-driven strategies and cross-functional collaboration.

At Bolt for Business, I managed mid- and large-size corporate accounts in Nigeria, generating over €15,000 in quarterly revenue and onboarding more than 5,000 users across 300+ corporate accounts.

I'm currently at Reliance Health, where I manage corporate retention and customer support, oversee a $50,000 annual-premium portfolio, lead renewals, and identify cross-sell opportunities that contributed to a 60% increase in additional policy sales. My work focuses on proactive support, clear communication, and resolving coverage, billing, and policy issues while reducing client escalations by 30%.

Across customer success, account management, administration, and policy advocacy roles, I've built trusted client relationships, improved processes, analyzed performance data, and partnered with sales, product, marketing, operations, and underwriting teams to improve customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Senior Corporate Retention/Customer Support Manager

Current

Reliance Health

Sep 2024 - Present (1 year 11 months)

Maintains a client retention rate of at least 90% by providing proactive support and personalized engagement strategies. Oversees a portfolio worth $50,000 in annual premiums, leading contract renewals and reducing client escalations by 30%.