Shubhi Patel

I am a dedicated customer service and verification professional with over 3 years of experience in high-volume environments. My expertise lies in application verification, identity authentication, and resolving customer issues through live chat, email, and cross-functional platforms. I have consistently achieved high accuracy rates and maintained detailed records, which has contributed to exceptional customer satisfaction.

Throughout my career, I have trained new hires, optimized processes, and played a key role in operational success. At TaskUs India, I have verified and authenticated applicant identities while ensuring compliance with established procedures. My previous roles at TTEC and Magnum Group have honed my skills in delivering personalized resolutions and improving team productivity, achieving a remarkable 99.5% customer approval rating.