Shubhi PatelSP
Open to opportunities

Shubhi Patel

@shubhipatel

Dedicated customer service professional with strong analytical skills.

India

What I'm looking for

I am looking for a results-driven role that values analytical skills and offers opportunities for growth.

I am a dedicated customer service and verification professional with over 3 years of experience in high-volume environments. My expertise lies in application verification, identity authentication, and resolving customer issues through live chat, email, and cross-functional platforms. I have consistently achieved high accuracy rates and maintained detailed records, which has contributed to exceptional customer satisfaction.

Throughout my career, I have trained new hires, optimized processes, and played a key role in operational success. At TaskUs India, I have verified and authenticated applicant identities while ensuring compliance with established procedures. My previous roles at TTEC and Magnum Group have honed my skills in delivering personalized resolutions and improving team productivity, achieving a remarkable 99.5% customer approval rating.

Experience

Work history, roles, and key accomplishments

TL
Current

Teammate

TaskUs India Private Limited

Oct 2023 - Present (1 year 8 months)

Achieved high accuracy rates in verifying applications and contributed to operational success by maintaining accurate records of verifications and decisions. Focused on reducing onboarding risks and enhancing workforce quality.

MG

Customer Service Executive

Magnum Group

Jan 2021 - Mar 2022 (1 year 2 months)

Improved operational efficiency by training new hires and collaborating with teams to resolve complex customer issues, achieving a 99.5% customer approval rating.

Education

Degrees, certifications, and relevant coursework

Barkatullah University logoBU

Barkatullah University

Bachelor of Commerce, Commerce

2019 - 2022

RS

Rao's Rukmani Devi Public School

High School Diploma, High School

2017 - 2019

Tech stack

Software and tools used professionally

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Shubhi Patel - Teammate - TaskUs India Private Limited | Himalayas