Open to opportunities

Prachi shukla

@prachishukla

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Dedicated Customer Support and KYC Specialist with 4 years of experience.

India

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What I'm looking for

I am looking for a role that allows me to enhance customer experiences and ensure compliance in a supportive and growth-oriented environment.

I am a dedicated Customer Support and KYC Specialist with 4 years of experience in delivering high-quality customer service and ensuring compliance with KYC (Know Your Customer) regulations. My expertise lies in resolving customer issues, conducting thorough document verification, and maintaining compliance with regulatory standards. I have a proven ability to improve customer satisfaction and streamline KYC processes.

In my previous role as a Customer Support Representative at TaskUs, I conducted thorough verification of customer identification documents as part of the onboarding process, ensuring compliance with regulatory standards. I assisted in investigating and resolving high-risk KYC cases, collaborating with the compliance team for further action. My commitment to providing exceptional service has consistently driven positive outcomes for both clients and the organization.

As I seek to contribute my expertise in customer support and KYC procedures to a new role, I am particularly interested in opportunities that allow me to leverage my skills in a dynamic environment, such as Taskus and ICICI. I am eager to continue improving customer experiences and ensuring compliance in all aspects of my work.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

TaskUs

Feb 2022 - Apr 2024 (2 years 2 months)

Conducted thorough verification of customer identification documents as part of the onboarding process. Ensured compliance with KYC documentation standards and assisted in resolving high-risk KYC cases. Maintained records of KYC checks and educated clients on KYC requirements.

KYC Customer Support Conflict Resolution Regulatory Compliance CRM Tools Time Management

Current

Email Support Specialist

Current

TaskUs

Feb 2022 - Apr 2024 (2 years 2 months)

Responded to customer inquiries via email, addressing issues related to account management and technical support. Drafted clear email responses and collaborated with teams to resolve complex issues. Managed a high volume of emails while maintaining detailed records.

Customer Support Conflict Resolution CRM Tools Time Management Technical Troubleshooting Documentation Communication Skills

Customer Support Representative

ICICI Bank

May 2021 - Jan 2023 (1 year 8 months)

Provided exceptional service by addressing customer concerns related to billing and account issues. Collaborated with team members to ensure consistent service quality and documented customer interactions for efficient problem-solving.

Customer Support Conflict Resolution Regulatory Compliance Documentation Team Collaboration Problem Solving Communication Skills

Education

Degrees, certifications, and relevant coursework

Devi Ahilya Vishwavidyalaya

Bachelor of Business Administration, Finance

Pursued a Bachelor of Business Administration (BBA) in Finance, focusing on financial management, investment analysis, and business strategy. Developed a strong foundation in financial principles and practices, preparing for a career in finance and customer support.

Sarwa Computer Sakshatra Mission

Diploma, Computer Applications

Completed a Diploma in Computer Applications, gaining essential skills in computer operations, software applications, and basic programming. This diploma provided a solid technical foundation for effective customer support and KYC compliance.