Prachi shukla
@prachishukla
Dedicated Customer Support and KYC Specialist with 4 years of experience.
IndiaWhat I'm looking for
I am a dedicated Customer Support and KYC Specialist with 4 years of experience in delivering high-quality customer service and ensuring compliance with KYC (Know Your Customer) regulations. My expertise lies in resolving customer issues, conducting thorough document verification, and maintaining compliance with regulatory standards. I have a proven ability to improve customer satisfaction and streamline KYC processes.
In my previous role as a Customer Support Representative at TaskUs, I conducted thorough verification of customer identification documents as part of the onboarding process, ensuring compliance with regulatory standards. I assisted in investigating and resolving high-risk KYC cases, collaborating with the compliance team for further action. My commitment to providing exceptional service has consistently driven positive outcomes for both clients and the organization.
As I seek to contribute my expertise in customer support and KYC procedures to a new role, I am particularly interested in opportunities that allow me to leverage my skills in a dynamic environment, such as Taskus and ICICI. I am eager to continue improving customer experiences and ensuring compliance in all aspects of my work.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
TaskUs
Feb 2022 - Apr 2024 (2 years 2 months)
Conducted thorough verification of customer identification documents as part of the onboarding process. Ensured compliance with KYC documentation standards and assisted in resolving high-risk KYC cases. Maintained records of KYC checks and educated clients on KYC requirements.
Email Support Specialist
TaskUs
Feb 2022 - Apr 2024 (2 years 2 months)
Responded to customer inquiries via email, addressing issues related to account management and technical support. Drafted clear email responses and collaborated with teams to resolve complex issues. Managed a high volume of emails while maintaining detailed records.
Customer Support Representative
ICICI Bank
May 2021 - Jan 2023 (1 year 8 months)
Provided exceptional service by addressing customer concerns related to billing and account issues. Collaborated with team members to ensure consistent service quality and documented customer interactions for efficient problem-solving.
Education
Degrees, certifications, and relevant coursework
Devi Ahilya Vishwavidyalaya
Bachelor of Business Administration, Finance
Pursued a Bachelor of Business Administration (BBA) in Finance, focusing on financial management, investment analysis, and business strategy. Developed a strong foundation in financial principles and practices, preparing for a career in finance and customer support.
Sarwa Computer Sakshatra Mission
Diploma, Computer Applications
Completed a Diploma in Computer Applications, gaining essential skills in computer operations, software applications, and basic programming. This diploma provided a solid technical foundation for effective customer support and KYC compliance.
Availability
Location
IndiaAuthorized to work in
Job categories
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