Open to opportunities

joyel User

@joyeluser

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Customer service professional with expertise in client relations and support.

India

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What I'm looking for

I am looking for a role that allows me to leverage my customer service expertise while providing opportunities for growth and development in a supportive environment.

With over three years of experience in customer service, I have honed my skills in managing customer interactions effectively in fast-paced environments. My journey began at Teleperformance, where I excelled as a Customer Service Representative, ensuring high satisfaction levels through prompt and professional responses. I adeptly handled customer complaints, providing suitable solutions while maintaining effective communication with both customers and team members.

Currently, I serve as a Customer Verification Executive at Idfy, where I conduct real-time identity verification via secure video calls, ensuring compliance with RBI and KYC guidelines. My attention to detail and commitment to accuracy have been instrumental in maintaining records and updating CRM systems promptly. I am passionate about delivering exceptional customer experiences and continuously seek opportunities for process improvements.

Experience

Work history, roles, and key accomplishments

Current

Executive

Current

Idfy

Jan 2025 - Present (4 months)

Conducted real-time customer identity verification through secure video calls as per RBI and KYC compliance guidelines. Assessed and validated ID documents and customer details with accuracy and attention to detail. Maintained records of verification outcomes and updated CRM systems promptly and accurately.

Identity Verification KYC RBI Guidelines Documentation Verification Data Entry CRM Systems

Collection Officer

Teleperformance (TP)

Jul 2023 - Present (1 year 10 months)

Managed and collected outstanding accounts receivable for the organization, ensuring timely recovery of owed amounts. Reviewed and updated account status records regularly, maintaining accurate and up-to-date information for decision-making. Prepared and submitted reports on the status of collections and outstanding accounts, facilitating informed decision-making by the management.

Accounts Receivable Debt Collection Reporting Data Analysis Communication Negotiation

Customer Service Associate

Tech Mahindra

Jan 2023 - Present (2 years 4 months)

Delivered prompt resolution to customer queries and provided technical support. Prioritized and resolved customer inquiries in a timely and efficient manner. Handled escalated customer inquiries and complaints with a focus on retention.

Customer Service Technical Support Conflict Resolution Communication Time Management Data Entry

Customer Service Representative

Teleperformance (TP)

Oct 2021 - Present (3 years 7 months)

Interacted with customers through multiple channels including calls, emails, and messages, ensuring prompt and professional responses to inquiries. Assessed and addressed customer needs effectively, resulting in high satisfaction levels and improved customer retention. Handled customer complaints with tact, providing suitable solutions and alternatives, and ensured follow-up to guarantee resolutio

Customer Satisfaction Communication Skills

Education

Degrees, certifications, and relevant coursework

Mumbai University

B.B.A/ B.M.S, Management

Grade: 7.9/10

Completed a Bachelor's degree focusing on core management principles, business administration, and organizational behavior. Gained foundational knowledge in areas such as marketing, finance, human resources, and operations.

Maharashtra State Board

Higher Secondary Certificate, General Studies

Grade: 70-74.9%

Completed higher secondary education, focusing on a broad curriculum including English. Developed foundational academic skills and prepared for university-level studies.