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Upmanyu Chikara

@upmanyuchikara

Customer Support Professional at TaskUs who handled US and international customers across voice, chat, email, and blended support.

India

Message

What I'm looking for

I'm interested in expanding into analytical and quality-focused roles, developing my skills in quality auditing, root-cause analysis, process improvement, Excel, reporting, and data visualization.

At TASKUS PVT. LTD., I handled US-based and other international customers through voice, chat, email, and blended support.

I managed customer queries, complaints, escalations, and service requests, providing timely solutions and coordinating with internal teams on complex issues.

I maintained customer records and followed SLA, quality, and process guidelines. I also developed an understanding of quality parameters, customer interaction standards, and performance metrics.

Earlier, as a Customer Support Representative at CONCENTRIX, I supported international customers, handled service-related issues and escalations, and maintained accurate case records. I'm interested in expanding into quality analysis and data analysis.

Experience

Work history, roles, and key accomplishments

Customer Support Professional

TaskUs Pvt. Ltd.

Handled US-based and international customers through voice, chat, email, and blended support. Managed queries, complaints, escalations, and service requests while maintaining customer satisfaction and following SLA and quality guidelines.

Salesforce Zoho Jira Zendesk Client Communication Issue Resolution Complaint Handling Escalation Management Team Coordination SLA Management

Customer Support Representative

Concentrix

Provided customer support to international customers through voice, chat, and email. Handled queries, complaints, and service issues, managed escalations, and maintained accurate case records following quality and process standards.

Client Communication Issue Resolution Complaint Handling Escalation Management Team Coordination Case Management