Aditi Patil
@aditipatil
Customer service professional with a focus on problem-solving and communication.
IndiaWhat I'm looking for
I am a dedicated customer service professional with experience in various roles across leading organizations. My journey began at Teleperformance, where I honed my skills in background verification processes, ensuring accuracy and thoroughness in document analysis for U.S. clients. This role laid the foundation for my commitment to quality and attention to detail.
At Tech Mahindra, I further developed my customer service capabilities by resolving queries and complaints, ensuring customer satisfaction through effective communication and problem-solving. Currently, I am with Accenture, where I am involved in content review processes, taking decisive actions against unwanted content while adhering to established procedures. My passion for continuous improvement drives me to enhance customer experiences and contribute positively to my team's success.
Experience
Work history, roles, and key accomplishments
Content Reviewer
Accenture
Oct 2020 - Present (4 years 10 months)
Performed content review, taking action against inappropriate content according to established procedures. Ensured adherence to content guidelines and policies.
Customer Service Representative
Tech Mahindra
Oct 2019 - Present (5 years 10 months)
Resolved customer queries and complaints within the travel process. Managed incoming calls and provided solutions to customer issues.
Background Verification Executive
Teleperformance
Mar 2018 - Present (7 years 5 months)
Conducted thorough background verification processes for U.S. clients. Analyzed and validated various documents to ensure compliance and accuracy.
Education
Degrees, certifications, and relevant coursework
MUMumbai University
Bachelor of Commerce, Commerce
2013 - 2016
Completed a Bachelor of Commerce degree, gaining foundational knowledge in business and finance. Studied various aspects of commerce, preparing for a career in the business sector.
Maharashtra Board
Higher Secondary Certificate, General Studies
2011 - 2013
Successfully completed the Higher Secondary Certificate examination in 2013. Focused on a curriculum that prepared for higher education.
Maharashtra Board
Secondary School Certificate, General Studies
2009 - 2011
Obtained the Secondary School Certificate in 2011 from the Maharashtra Board. Developed fundamental academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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