APAshish Patel
@ashishpatel
Detail-oriented customer care executive with 3 years of experience.
IndiaWhat I'm looking for
I am a dedicated customer care executive with over three years of experience in the industry. My journey began at Teleperformance, where I honed my skills in managing high call volumes and addressing technical support needs. I quickly learned the importance of understanding customer expectations and resolving issues efficiently.
At Connect Business Solutions, I excelled in an L2 process, consistently achieving the highest ticket resolution rates. My role involved resolving complex technical issues and ensuring customer satisfaction across various time zones. Currently, I am with TaskUS, where I continue to leverage my skills in customer experience and support, contributing to the success of renowned companies like Facebook and DoorDash.
Experience
Work history, roles, and key accomplishments
Customer Care Executive
TaskUS
Nov 2023 - Present (1 year 8 months)
Currently working as a Customer Care Executive at TaskUS, an outsourcing company that provides customer experience and content moderation services. Responsible for handling customer inquiries and ensuring satisfaction.
Customer Support Representative
Connect Business Solutions
Sep 2021 - Oct 2023 (2 years 1 month)
Worked as a Customer Support Representative at Connect Business Solutions, focusing on L2 processes. Resolved technical issues and escalated incidents while maintaining high ticket resolution rates.
Customer Care Executive
Teleperformance DIBS
Jul 2019 - Jul 2020 (1 year)
Served as a Customer Care Executive at Teleperformance, managing high call volumes and providing technical support to customers. Focused on identifying customer needs and delivering effective solutions.
Education
Degrees, certifications, and relevant coursework
DVDevi Ahilya Vishwavidyalaya
Master of Business Administration, Finance and Marketing
2019 - 2021
Completed an MBA in Finance and Marketing, focusing on financial management, marketing strategies, and business development.
DVDevi Ahilya Vishwavidyalaya
Bachelor of Computer Applications, Computer Applications
2016 - 2019
Pursued a Bachelor of Computer Applications, gaining knowledge in programming, software development, and computer systems.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Ashish?
You can contact Ashish and 90k+ other talented remote workers on Himalayas.
Message AshishFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
