Open to opportunities

akanksha singh

@akankshasingh16

Message

I deliver accurate customer support, document verification, and SME guidance for global clients.

India

Message

What I'm looking for

I'm seeking a Team Leader role where I can apply my customer-support operations experience, quality focus, SME knowledge, mentoring ability, and process-compliance expertise to help teams meet SLA, KPI, and client goals.

At Teleperformance India, I verified 120+ documents daily at 99.3% accuracy while supporting KYC/AML compliance, achieving 90%+ FCR and 4.6/5 CSAT.

I've trained 10+ new joiners, collaborated with Team Leaders and QA on SOP updates, and earned recognition for zero fatal errors across three consecutive quarters. I also reduced document rejection rates by 15% through proactive error-trend analysis and received the Star Performer award for consistent verification quality.

At TaskUs India, I manage 60+ daily customer emails for US-based clients, maintain 96% CSAT and 98% quality, resolve account, billing, and service issues, and support my team as an SME. I'm seeking to bring my operational expertise and leadership potential to a Team Leader role.

Experience

Work history, roles, and key accomplishments

Current

Email Support Specialist

Current

Taskus India Pvt

Feb 2025 - Present (1 year 6 months)

Manage 60+ customer emails daily for US-based clients, maintaining 96% CSAT and 98% quality scores. Resolve complex queries related to accounts, billing, and service issues within defined TAT, and act as Subject Matter Expert.

Email Support Customer Service CSAT Quality Management Subject Matter Expert Data Privacy Compliance AHT Zendesk Salesforce

Customer care Executive

Teleperformance India Pvt

Apr 2021 - Jan 2024 (2 years 9 months)

Performed document verification for 120+ cases per day with 99.3% accuracy, ensuring compliance with KYC/AML guidelines. Achieved 90%+ FCR and 4.6/5 CSAT, and recognized by QA for zero fatal errors for 3 consecutive quarters.