Shronda McMillion
@shrondamcmillion
Customer Service and HR Professional with Tax Experience
What I'm looking for
As a seasoned customer service and HR professional with a strong background in tax preparation, I bring a unique combination of skills and experience to the table. With a proven track record of providing exceptional customer service, handling HR tasks with ease, and preparing accurate tax returns, I am confident in my ability to make a valuable contribution to any organization.
Throughout my career, I have honed my skills in time management, live chat, proofreading, and employee orientation, making me a versatile and efficient professional. My experience in administrative roles has given me a strong foundation in office management, Microsoft Outlook, and Microsoft Office.
In addition to my professional experience, I hold an MBA in Human Resource Management from Trident University and a BA in Business Administration from Delta State University. I am a detail-oriented and organized individual with a strong work ethic and a passion for delivering high-quality results.
Experience
Work history, roles, and key accomplishments
HR Support
Aston Carter
Aug 2022 - Present (2 years 10 months)
Assisted HR with data entry and indexing employee documentation
Customer Service Associate
US Bank
Jan 2023 - Present (2 years 5 months)
Handle customers’ inquires, process payments, review account and provide services on credit card account
Customer Service Associate
Sykes, Inc
Dec 2020 - Nov 2021 (11 months)
Taking incoming calls, making follow-up outgoing calls to customers, assisting customers via email, video, and chat
Records Technician
MS Department of Corrections
Sep 2005 - Jun 2016 (10 years 9 months)
Compilation, review, and distribution of inmate records located within the Records Department
Special Projects Officer III
MS Depart of Corrections
Jun 2016 - Dec 2020 (4 years 6 months)
Supervising Records Technician, compiling Records of offenders and testifying in court, calculating release date, responding to inmate correspondence and grievances
Education
Degrees, certifications, and relevant coursework
Shronda hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
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Job categories
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