Skip to main content
Shronda McMillionSM
Open to opportunities

Shronda McMillion

@shrondamcmillion

Customer Service and HR Professional with Tax Experience

United States
Message

What I'm looking for

Seeking a challenging role that leverages my customer service and HR skills, with opportunities for growth and professional development.

As a seasoned customer service and HR professional with a strong background in tax preparation, I bring a unique combination of skills and experience to the table. With a proven track record of providing exceptional customer service, handling HR tasks with ease, and preparing accurate tax returns, I am confident in my ability to make a valuable contribution to any organization.

Throughout my career, I have honed my skills in time management, live chat, proofreading, and employee orientation, making me a versatile and efficient professional. My experience in administrative roles has given me a strong foundation in office management, Microsoft Outlook, and Microsoft Office.

In addition to my professional experience, I hold an MBA in Human Resource Management from Trident University and a BA in Business Administration from Delta State University. I am a detail-oriented and organized individual with a strong work ethic and a passion for delivering high-quality results.

Experience

Work history, roles, and key accomplishments

UB
Current

Customer Service Associate

US Bank

Jan 2023 - Present (3 years 5 months)

Handle customers’ inquires, process payments, review account and provide services on credit card account

AC
Current

HR Support

Aston Carter

Aug 2022 - Present (3 years 10 months)

Assisted HR with data entry and indexing employee documentation

SI

Customer Service Associate

Sykes, Inc

Dec 2020 - Nov 2021 (11 months)

Taking incoming calls, making follow-up outgoing calls to customers, assisting customers via email, video, and chat

MC

Special Projects Officer III

MS Depart of Corrections

Jun 2016 - Dec 2020 (4 years 6 months)

Supervising Records Technician, compiling Records of offenders and testifying in court, calculating release date, responding to inmate correspondence and grievances

MC

Records Technician

MS Department of Corrections

Sep 2005 - Jun 2016 (10 years 9 months)

Compilation, review, and distribution of inmate records located within the Records Department

Education

Degrees, certifications, and relevant coursework

Shronda hasn't added their education

Don't worry, there are 90k+ talented remote workers on Himalayas

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan