Shronda McMillion
@shrondamcmillion
Customer Service and HR Professional with Tax Experience
What I'm looking for
As a seasoned customer service and HR professional with a strong background in tax preparation, I bring a unique combination of skills and experience to the table. With a proven track record of providing exceptional customer service, handling HR tasks with ease, and preparing accurate tax returns, I am confident in my ability to make a valuable contribution to any organization.
Throughout my career, I have honed my skills in time management, live chat, proofreading, and employee orientation, making me a versatile and efficient professional. My experience in administrative roles has given me a strong foundation in office management, Microsoft Outlook, and Microsoft Office.
In addition to my professional experience, I hold an MBA in Human Resource Management from Trident University and a BA in Business Administration from Delta State University. I am a detail-oriented and organized individual with a strong work ethic and a passion for delivering high-quality results.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
US Bank
Jan 2023 - Present (3 years 5 months)
Handle customers’ inquires, process payments, review account and provide services on credit card account
HR Support
Aston Carter
Aug 2022 - Present (3 years 10 months)
Assisted HR with data entry and indexing employee documentation
Customer Service Associate
Sykes, Inc
Dec 2020 - Nov 2021 (11 months)
Taking incoming calls, making follow-up outgoing calls to customers, assisting customers via email, video, and chat
Special Projects Officer III
MS Depart of Corrections
Jun 2016 - Dec 2020 (4 years 6 months)
Supervising Records Technician, compiling Records of offenders and testifying in court, calculating release date, responding to inmate correspondence and grievances
Records Technician
MS Department of Corrections
Sep 2005 - Jun 2016 (10 years 9 months)
Compilation, review, and distribution of inmate records located within the Records Department
Education
Degrees, certifications, and relevant coursework
Shronda hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
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