Shronda McMillionSM
Open to opportunities

Shronda McMillion

@shrondamcmillion

Customer Service and HR Professional with Tax Experience

United States
Message

What I'm looking for

Seeking a challenging role that leverages my customer service and HR skills, with opportunities for growth and professional development.

As a seasoned customer service and HR professional with a strong background in tax preparation, I bring a unique combination of skills and experience to the table. With a proven track record of providing exceptional customer service, handling HR tasks with ease, and preparing accurate tax returns, I am confident in my ability to make a valuable contribution to any organization.

Throughout my career, I have honed my skills in time management, live chat, proofreading, and employee orientation, making me a versatile and efficient professional. My experience in administrative roles has given me a strong foundation in office management, Microsoft Outlook, and Microsoft Office.

In addition to my professional experience, I hold an MBA in Human Resource Management from Trident University and a BA in Business Administration from Delta State University. I am a detail-oriented and organized individual with a strong work ethic and a passion for delivering high-quality results.

Experience

Work history, roles, and key accomplishments

AC
Current

HR Support

Aston Carter

Aug 2022 - Present (2 years 10 months)

Assisted HR with data entry and indexing employee documentation

UB
Current

Customer Service Associate

US Bank

Jan 2023 - Present (2 years 5 months)

Handle customers’ inquires, process payments, review account and provide services on credit card account

SI

Customer Service Associate

Sykes, Inc

Dec 2020 - Nov 2021 (11 months)

Taking incoming calls, making follow-up outgoing calls to customers, assisting customers via email, video, and chat

MC

Records Technician

MS Department of Corrections

Sep 2005 - Jun 2016 (10 years 9 months)

Compilation, review, and distribution of inmate records located within the Records Department

MC

Special Projects Officer III

MS Depart of Corrections

Jun 2016 - Dec 2020 (4 years 6 months)

Supervising Records Technician, compiling Records of offenders and testifying in court, calculating release date, responding to inmate correspondence and grievances

Education

Degrees, certifications, and relevant coursework

Shronda hasn't added their education

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Tech stack

Software and tools used professionally

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Shronda McMillion - HR Support - Aston Carter | Himalayas