Open to opportunities

Jamaia Mckinley

@jamaiamckinley

I deliver customer support, sales assistance, and accurate administrative processing across phone, in-person, and tax operations.

United States

Message

What I'm looking for

I'm seeking an opportunity to use my customer service, administrative, data-entry, and collaborative problem-solving experience to support customers and help a company operate smoothly.

I've supported customers and processed important records for the IRS, Cherokee/IRS Contractor, Charter Communications, SEARS, and Marshalls. My work combines over 10 years of customer service with administrative, data-entry, and document-review responsibilities.

At the IRS and Cherokee/IRS Contractor, I prepared tax return documents for scanning, reviewed forms and processing requirements, corrected returns using Scrips and ISRP, and maintained production, inventory, and attendance reports. I also work effectively with automated systems and handle sensitive work under Public Trust security clearance.

I'm a hard worker and quick learner who collaborates with my team to resolve important matters and create a seamless customer experience.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

IRS

Feb 2024 - Jul 2026 (2 years 5 months)

Performed administrative tasks using automated systems, reviewed tax forms for criminal investigation criteria, and prepared production and inventory reports.

Administrative Support Data Entry Microsoft Office Excel Word Outlook Internet Explorer Copier