Vallena Jackson
@vallenajackson
Experienced customer service professional with a strong administrative background.
What I'm looking for
I am a dedicated professional with over 9 years of experience in customer service, data entry, and administration. My diverse background includes military service in the United States Army, where I honed my time management and critical thinking skills. I thrive in fast-paced environments and excel at navigating complex challenges with precision.
Throughout my career, I have demonstrated a commitment to excellence in various roles, including as a Records Technician at the Warner Robins Police Department and a Phlebotomist at CSL Plasma. My ability to work effectively with diverse individuals and groups has been a key factor in my success. I am passionate about providing exceptional service and support, ensuring that operations run smoothly and efficiently.
Experience
Work history, roles, and key accomplishments
Substitute Teacher K-12
Kelly Services (Bibb County School District)
Dec 2023 - Present (1 year 7 months)
Supervised students in the absence of their regular teacher, managing classroom behavior and interpreting lesson plans. Created reports and notified teachers about student success and behavior, demonstrating a strong commitment to student achievement across K-12 grades.
Records Technician
Warner Robins Police Department
Dec 2022 - Present (2 years 7 months)
Processed a wide variety of police records, reports, and materials, including arrest reports, warrants, and citations, ensuring completeness and accuracy. Assisted department personnel and the public, releasing requested reports and information in accordance with regulations.
Packer Associate
Amazon
Apr 2021 - Present (4 years 3 months)
Packed and shipped customer orders using hand-held scanners and other equipment, ensuring cleanliness and adherence to safety practices. Maintained a clean work area to prevent delays and followed all quality control standards.
Phlebotomist/Reception Technician
CSL Plasma
Jan 2021 - Present (4 years 6 months)
Assisted qualified donors through the screening process, assessing self-administered health histories and answering basic medical questions. Performed health screening procedures including blood pressure, pulse, weight, and temperature, and obtained blood samples for hematocrit and protein levels.
56M Religious Affairs Specialist
United States Army
Feb 2020 - Present (5 years 5 months)
Synchronized religious support operations and maintained reports, files, and administrative data. Applied technology to religious operations and conducted specialized peer counseling to combat stress casualties.
Secretary
Anderson Properties
May 2017 - Present (8 years 2 months)
Received telephone calls, greeted visitors, and ascertained the nature of calls and visits. Performed clerical and administrative work, including using various office software to produce documents with complex formats.
Education
Degrees, certifications, and relevant coursework
Central Georgia Technical College
Associate of Radiologic Technology, Radiologic Technology
Currently pursuing an Associate of Radiologic Technology degree.
The Phlebotomy Institution of Macon GA LLC
Certification, Phlebotomy
Completed a Phlebotomy Certification program, gaining skills in blood collection and patient care.
Warner Robins High School
Diploma, General Studies
Obtained a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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