Felicia Ruffin

As a seasoned Contact Representative with over 8 years of experience in the administrative assistant field, I have honed my skills in analyzing and problem-solving difficult tasks, effectively communicating with staff and clients, and driving company growth and engagement. My experience working with multiple companies has given me a unique perspective on the importance of excellent customer service, teamwork, and leadership.

In my current role as a Contact Representative at the Internal Revenue Service, I have developed a strong understanding of tax law and regulations, and have successfully applied this knowledge to advise, inform, and collect taxes. I am confident in my ability to research and analyze complex issues, take corrective actions, and provide explanations to specific inquiries.

In addition to my professional experience, I have also had the opportunity to volunteer as a Teacher's Assistant, where I successfully implemented engaging and developmental activities that promoted learning and growth in young children. I am a strong believer in the importance of establishing positive relationships with students, parents, and colleagues, and fostering a supportive and collaborative environment.