Open to opportunities

Amanda Jackson

@amandajackson

Message

Customer-oriented and self-motivated customer service agent

United States

Message

What I'm looking for

Seeking a challenging customer service role that utilizes my skills and experience to deliver exceptional customer experiences and drive business growth.

As a dedicated and results-driven customer service professional with over 5 years of experience, I have honed my skills in providing exceptional customer support, data entry, and problem-solving. With a strong background in MS Office and proficiency in computer literacy, I excel in fast-paced environments, ensuring timely and accurate resolutions to customer inquiries.

Throughout my career, I have demonstrated a keen attention to detail, building strong rapport with customers, and utilizing feedback to improve service quality. My experience in scheduling, call management, and technical support has equipped me to handle a wide range of customer interactions with ease and professionalism.

With a strong work ethic and a passion for delivering exceptional customer experiences, I am confident in my ability to make a positive impact in any organization.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Satellite Auto Glass

Jan 2022 - Mar 2022 (2 months)

Provided excellent customer service to resolve customer complaints in a timely manner, gathered customers' feedback through surveys, and assisted customers with product selections, ordering, billing, returns, and technical support.

Data Entry Scheduling Problem Solving Computer Literacy

Renewal Specialist

Ameridal

Mar 2016 - Nov 2020 (4 years 8 months)

Managed customers' renewals on the account, updated contact information, payment method, and product quantity, and processed renewal orders in a timely manner according to company standards.

Customer Service Data Entry Scheduling Problem Solving Communication

Office Assistance Volunteer

Life Ministries

Nov 2015 - Mar 2016 (4 months)

Performed calendar management, scheduling of appointments, and organized events, and managed office supplies, inventory, and placed orders when necessary.

Scheduling Event Planning Office Management Typing

Lead Cook

McKinley Healthcare Center

Jan 2014 - Mar 2015 (1 year 2 months)

Managed inventory, ordered food supplies, and supervised staff in daily kitchen duties, including prepping ingredients, cooking meals, and cleaning after service.

Inventory Management Time Management Customer Service