MWMorgan Wilson
@morganwilson
Dedicated customer service professional with military discipline and work ethic.
United StatesWhat I'm looking for
I am a committed customer service professional with a military background that has instilled in me a strong work ethic and discipline. My experience spans over eight years in customer service roles, where I have consistently demonstrated my ability to work effectively in diverse environments. I pride myself on my attention to detail and my ability to build long-term relationships with customers, ensuring their needs are met and exceeded.
Throughout my career, I have successfully managed various responsibilities, including processing invoices, coordinating shipments, and maintaining personnel records in the United States Army. My time as a Human Resources Specialist taught me the importance of effective communication and conflict resolution, skills that I have carried into my customer service roles. I thrive in high-pressure situations and am always eager to contribute to team goals.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Tabco, Inc
May 2014 - Aug 2022 (8 years 3 months)
Managed customer interactions by greeting them, addressing inquiries, and providing assistance both in-person and via phone. Coordinated daily shipments and processed invoices while building long-term customer relationships.
Human Resources Specialist
United States Army
Dec 2011 - Jul 2020 (8 years 7 months)
Managed personnel records and actions, created attendance rosters, and addressed soldier concerns. Demonstrated strong organizational skills and attention to detail in a high-pressure environment.
Front Desk Receptionist
24 Hour Fitness
Jun 2010 - Mar 2014 (3 years 9 months)
Handled customer inquiries and provided information on products while managing phone calls and assisting customers in-store. Maintained store operations as a key holder and fostered customer loyalty through excellent service.
Education
Degrees, certifications, and relevant coursework
US Army
Military Postal Training, Postal Operations
2013 - 2013
Grade: 4.0
Completed Postal Operations training, focusing on correctly processing mail and shipments of packages with great attention to detail.
US Army
MOS 42A, Human Resources
2013 - 2013
Grade: 4.0
Trained as a Human Resources Specialist, performing and researching common transactions including unit reconciliation and personnel record management.
US Army
Basic Combat Training, Military Training
2013 - 2013
Completed Basic Combat Training, developing leadership skills and the ability to work under stress in team environments.
Shawnee Mission Northwest
High School Diploma, General Education
2006 - 2010
Graduated with a High School Diploma, demonstrating foundational skills and knowledge necessary for further education and career development.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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